kksaeed Posted August 23, 2011 Share Posted August 23, 2011 This add on module will restrict and redirect user to the support department of the product they have purchased , so customer who have purchased product A will be directed to the support department A or whatever the Admin have assigned in Admin section This module is of great use if you want your customer to only submit ticket to the particular support department depending on the nature of product they have purchased , so the system will ask for Order Number which client can find in client area , based on the order number the end user will be redirected to particular support. Product A buyer will be redirected to Support Dept A or as assigned by Admin Similarly Product B buyer will be directed to Support Dep B or as assigned by Admin. See the screenshots here http://whmcsexpert.com/addon/ticketresriction%20end%20user.jpg ( End User ) http://whmcsexpert.com/addon/admin%20area.jpg ( Admin Area ) No changes to existing whmcs files . Tested on 4.2 and 4.3 Free Installation 48 Hours Turn Around Time Price: US$ 49.95 One time Only Free Installation on your server Click Here To Order ! 0 Quote Link to comment Share on other sites More sharing options...
Si Posted August 24, 2011 Share Posted August 24, 2011 Why not just use the {if} statements to force customers to the correct dept and only show depts to customers who are logged in ? I do this already and it works brilliantly. Simple. But maybe I'm missing the point of your module? 0 Quote Link to comment Share on other sites More sharing options...
kksaeed Posted August 24, 2011 Author Share Posted August 24, 2011 thanks for your reply , but logged in customer can see all departments ,in some cases there are free products as well, can you show me your site. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 24, 2011 Share Posted August 24, 2011 Hi So what happens if joe blogs googles you site and wants to submit a ticket to ask a few questions before he purchases a product, only to be told that he needs his order number which as hes not ordered he cant give, so he will just leave and go and ordered with someone else. 0 Quote Link to comment Share on other sites More sharing options...
kksaeed Posted August 25, 2011 Author Share Posted August 25, 2011 Hi EasyHosting , This restriction can be applied only on support tickets and not the sales tickets,its upto you where do you want to apply restriction.So in order to submit support ticket, the customer have to be logged in whmcs and there they can see their order number. I hope that is clear . Regards Kashif 0 Quote Link to comment Share on other sites More sharing options...
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