theWebalyst Posted August 18, 2011 Share Posted August 18, 2011 (WHMCS 4.5.2 with all patches applied to 18-8-2011). Two situations: 1) Normal order process 2) Linking to WHMCS to select product and billing cycle and skip to domain name choice https://managedwebsitehosting.net/clients/cart.php?&pid=1&skip=1&billingcycle=annually In both cases we enter a valid domain and then are asked how long to register, which shows the normal cost of the domain, even if once accepted the domain will be free. This is terrible! By this point the customer will know the domain is supposed to be free. It may even be what convinced them to buy. All of a sudden they are being asked to pay for it. A lot of customers will be lost at this point. This is AWFUL! How can I prevent the customer seeing a charge for the domain when the product and billing cycle mean it will be free? Mark 0 Quote Link to comment Share on other sites More sharing options...
theWebalyst Posted August 18, 2011 Author Share Posted August 18, 2011 Aggh! Setting billingcycle via the URL is not working (thought this was ok but it must have been cached). I need a way to pre-fill the cart from another website and not scare customers off by showing charges that they are not expecting. Can I do this? Mark 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 19, 2011 WHMCS Support Manager Share Posted August 19, 2011 The domain can't be displayed as free until both are added to the shopping cart. A notice is displayed on the domain page listing which TLDs are free. You can add this to the product config. page too if you want or make it more noticeable. 0 Quote Link to comment Share on other sites More sharing options...
theWebalyst Posted August 19, 2011 Author Share Posted August 19, 2011 John, Thanks for the definitive answer and point about the product config page. Do you realise what a conversion problem this creates? Its massive. Adding the FREE message to the product config page is not much help I think. It means they are still going to see contradictory messages (if I understand correctly). One saying "free" and one saying "click here to buy this for $X.XX". This both worries the customer (hey, I'm going to be charged $X.XX) and undermines trust (hey, this is supposed to be free and now I'm being asked to pay). This is a terrible thing to do from a conversion point of view, and a waste of a great deal of marketing resources given you've gone to all the trouble to get the customer to buy and then lose them at the closure point! Please can you look into ways of handling this? Thanks Mark 0 Quote Link to comment Share on other sites More sharing options...
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