nshahzad Posted August 14, 2011 Share Posted August 14, 2011 Hi all, When a user registers a domain, the billing contacts for the domain default to mine (the host), not the clients details. Enom shows all the domains registered to me. This obviously is incorrect. How can I fix this? I haven't seen any settings/options. I had followed the instructions in the docs setting this up. Thanks 0 Quote Link to comment Share on other sites More sharing options...
ditto Posted August 15, 2011 Share Posted August 15, 2011 I have the same problem every time I transfer in a domain from another registrar using my eNom module, then all the contact details including domain owner name is changed to my own! I reported this to WHMCS support a long time ago, but they did not seem to believe me. Please report it to WHMCS support so they can have a look at it for you. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 15, 2011 WHMCS Support Manager Share Posted August 15, 2011 WHMCS doesn't change the contact details during the transfer, I'd recommend asking eNom to look into this for you. 0 Quote Link to comment Share on other sites More sharing options...
nshahzad Posted August 15, 2011 Author Share Posted August 15, 2011 WHMCS doesn't change the contact details during the transfer, I'd recommend asking eNom to look into this for you. Sorry, I am a bit confused by the word "transfer". What do you mean by transfer? It's a new domain registration. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 16, 2011 WHMCS Support Manager Share Posted August 16, 2011 Apologies, misread your post. Please ensure Setup > Domain Registrars > Other Settings tab > Use Clients Details is ticked. 0 Quote Link to comment Share on other sites More sharing options...
nshahzad Posted August 16, 2011 Author Share Posted August 16, 2011 Apologies, misread your post. Please ensure Setup > Domain Registrars > Other Settings tab > Use Clients Details is ticked. It's ticked/been ticked. 0 Quote Link to comment Share on other sites More sharing options...
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