numPhoenix Posted August 9, 2011 Share Posted August 9, 2011 I think a clients account might be hacked , but every 15 minutes it creates a new ticket. I have put the email in the blocked list But it still keeps coming. Any ideas on how to stop it until he checks his email account. This is his primary email account which is not with us. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted August 10, 2011 Share Posted August 10, 2011 I think a clients account might be hacked , but every 15 minutes it creates a new ticket. I have put the email in the blocked list But it still keeps coming. Any ideas on how to stop it until he checks his email account. This is his primary email account which is not with us. You should always be blocking email at the mail server level, not whmcs. 0 Quote Link to comment Share on other sites More sharing options...
numPhoenix Posted August 10, 2011 Author Share Posted August 10, 2011 Blocked at server level but still getting it. Could it be whmcs creating the tickets. It has been since the upgrade as it is the only change done since it started. The client email was deleted blocked in whmcs , blocked on server. The support dept was removed. and yet I still get it. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 10, 2011 WHMCS Support Manager Share Posted August 10, 2011 What are the ticket contents and subject? 0 Quote Link to comment Share on other sites More sharing options...
numPhoenix Posted August 10, 2011 Author Share Posted August 10, 2011 It is blank. update It moved to another department next one should come in 3 minutes. I might just have to delete all and create then create after 15 minutes and check again. 0 Quote Link to comment Share on other sites More sharing options...
numPhoenix Posted August 10, 2011 Author Share Posted August 10, 2011 It seems to have stopped. It was in the clients sent items but what stopped it. Client changed his password hours ago. Requesting mails from the client to investigate. 0 Quote Link to comment Share on other sites More sharing options...
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