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WHMCS terminating products automatically


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I just found that one last night, customer initially requested a cancellation, while they were working out things on their site, then wanted to reactivate, then last night it terminated their account again.


Look under termination requests, and remove it from there, should be all good then.

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Nope. It is just with particular customers. The product is minecraft. Even I removed the tick from "enable automatic termination and the cancellation request" in the automation settings. But its terminating automatically. Lost 5 customers due to this. I gave them refund. :(



4 Fixed Term Services Terminated-- what it mean?

Edited by raamee
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