kopacko Posted July 7, 2011 Share Posted July 7, 2011 I'd really like to define some more levels ticket urgency. Haven't found much searching here or on Google, or maybe I am not searching on the right keywords. Is it possible to modify and add ticket urgency levels? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 8, 2011 WHMCS Support Manager Share Posted July 8, 2011 It is not currently possible, but you could possibly create some custom ticket statuses for your needs instead: http://docs.whmcs.com/Support_Ticket_Statuses 0 Quote Link to comment Share on other sites More sharing options...
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