jamesg371 Posted July 1, 2011 Share Posted July 1, 2011 Hello everyone, this is my first time here as I have been a clientexec user for sometime and just got fed up with it and made the change to WHMCS. at any rate. I had WHMCS installed for me by the hosting company and I went thru and did all of the setup like the videos showed and I imported the whm accounts I have into WHMCS except for 3 personal domains. So I went to bed and when I woke this morning, all of the imported accounts are terminated and deleted from the server all together. I am a reseller of hosting so those are my clients accounts and they are now all gone from whm and the server. So I wanted to ask if anyone could tell me specifically what went wrong and how to avoid it once I have the backups restored? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 1, 2011 WHMCS Support Manager Share Posted July 1, 2011 It sounds like you didn't go through and set the Next Due Dates for each account: http://docs.whmcs.com/Importing_Data#WHM.2FcPanel_Import_Script 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted July 4, 2011 Share Posted July 4, 2011 it sounds like you have auto-termination enabled (which it a VERY VERY BAD IDEA) and your next renewal dates were sometime in the past. Before you set any automation, like suspend / terminate / invoice / etc, you should have at least plaid around with WHMCS a bit first to see how it handles everything 0 Quote Link to comment Share on other sites More sharing options...
ws4210 Posted July 4, 2011 Share Posted July 4, 2011 That is why I never like full automatic any where Sem- automatic is more secure with what so ever 0 Quote Link to comment Share on other sites More sharing options...
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