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Clients(and us) find it impossible to order addons


schwim

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Hi there,

 

We've got 2 customers now that have ordered a hosting package with a dedicated IP and SSL cert addon. When they order, payments are created for the hosting and domain. The addons are listed in their order details, but no subscription or payment is made, and there is no way for either the client or admin to initiate a payment for these addons.

 

What are we doing wrong that the addons are so elusive?

 

thanks,

json

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