CPMiller Posted May 17, 2011 Share Posted May 17, 2011 Anyone have any suggestions, tips, pointers on what I might have done wrong WRT setting up for receiving tickets by email? I have created three email addresses (billing, sales, support). Those are defined email addresses in cPanel in the associated domain (i.e., I have a support@mydomain.com, billing@, and sales@) defined under mydomain.com. If a ticket is filed from the online ticketing system, it shows up in the queues. If I make a response to it, it gets fired back out to the client. But if the client responds by email, or sends in an all-new ticket by email, it doesn't get into WHCMS. Thanks Charles 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 17, 2011 WHMCS Support Manager Share Posted May 17, 2011 We call this email piping, please review the documentation: http://docs.whmcs.com/Email_Piping 0 Quote Link to comment Share on other sites More sharing options...
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