Order confirmation email not being sent

[fazlan]

Hello,

 

I'm having a problem since yesterday the order confirmation email not being sent to clients when they place a new order. There is no problem in other emails. Actually I tried to change the message of order confirmation email in email templates. I tried to to customize the message according to the package client chosen. I added the conditions like

-----------

{if $service_product_name eq "Special-Package"}

 

Message1

 

{else}

 

Message2

 

{/if}

-----------

 

The perticular email template is not disabled but that email not being sent

 

If anyone know why it is happening and the solution please let me know.

 

Thanks.

[WHMCS John]

Do you see any errors under Utilities > Activity Log at the time of an order?

[fazlan]

I do not see any errors there. The problem was only in receiving order confirmation by clients. We/admins received email if a new order placed. Another problem was same order was being placed four times and four invoices created.

 

So I just removed the if condition in the "Order confirmation" email template and everything turned back to normal. I think the problem was caused by that if condition in "Order confirmation" email template.

 

I wish to know any thing wrong in the way I used the condition or?

 

Thanks.

[PulsedMedia]

I had this same problem, view your template in HTML mode (not the wysiwyg) and correct the HTML special chars encoding. It incorrectly can encode { } to HTML special chars.

 

Seems to happen somewhat randomly.