Automatic Setup Failed

[hastehosting]

Hi, i hope someone could help me!,

i have setup whmcs and server correctly,(i think), But when i go to place a order and pay it completes perfect but it says "Automatic Setup Failed"

But when i login to my server it says it has been created!,

 

so Whmcs says it hasnt made the account, but cpanel says it has? how would this happen?

and no " Reseller information email" is send out and order stays pending,

 

Any thoughts?

 

Thanks!

Daniel!

[bobbravo2]

Check your settings:

WHMCS > Admin > Setup > Servers

 

What settings do you have your server set to? Also, try going into the client account that you placed the order under, and go to "Products/Services", select the server related product, and try using some of the "Module Commands" on that page. Report any errors here.

[hastehosting]

tried to suspend

"Module Command Error

An Unknown Error Occurred"

 

Tried to create

"Module Command Error

Sorry, a group for that username already exists."

 

I can login to the server on whmcs .... setup --> Servers --.> Whm - , and im in,

so i have the correct hash, correct password & username,

i also double checked the package names, and config and its all perfect

[bobbravo2]

I'd open a support ticket with WHMCS.

[hastehosting]

i cant as my license is not direct with whmcs, its with a reseller

[WHMCS John]

tried to suspend

"Module Command Error

An Unknown Error Occurred"

Either your Setup > Servers > Edit login details are incorrect, or your Brute Force Protection setting in WHM are preventing WHMCS from suspending accounts via the cPanel API.

 

Tried to create

"Module Command Error

Sorry, a group for that username already exists."

Means this username is already in use on your server.

 

i cant as my license is not direct with whmcs, its with a reseller

Yes you can, ask your reseller for the Reseller Support link.