123-WebHosting Posted April 17, 2011 Share Posted April 17, 2011 it seems that the notification by email to the email linked to the department is not getting a mail when a customer raises a ticket. Ive setup all the cron jobs etc. all emails work when an order is placed. Anyone have any suggestions? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 18, 2011 WHMCS Support Manager Share Posted April 18, 2011 The department email doesn't get ticket notifications, your admins do. Ensure the Setup > Administrators > Edit > Support Ticket notifications option is ticked. 0 Quote Link to comment Share on other sites More sharing options...
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