Domain Invoicing Problem

[mira]

Dear Sirs,

 

We have no problem with product/service (hosting) invoice, but we have problem lately with domain invoicing, which the invoice is not generated for domain renewal, though we have generate invoice manually, the invoice is not created. This happened lately.

 

Kindly help us what is going on here.

 

Thank you,

Mira

[mira]

Additional information, this is our license: 144968e73231

[WHMCS John]

Please review Utilities > Activity Log and ensure you see a number of entries beginning "Cron Job" each day. The final entry every day should be "Cron Job: Completed".

 

* If you see no Cron Job entries at-all this means you have not configured your automation cron correctly, you must do this per our installation instructions. The relevant documentation can be found at http://docs.whmcs.com/Crons

 

* If you see some Cron Job entries but no "Cron Job: Completed" entry this suggests the cron is being terminated prematurely by your server. Please increase the memory_limit setting in your server's php.ini to 64M or 128MB which should easily be sufficient. Then see if things improve and you start getting the cron job report again over the next few days.

 

* Finally, if you see some Cron Job entries but none after "Cron Job: Running Usage Stats Update" your cron is getting stuck at the Usage Stats Update stage. The most likely cause of this error is that you have an old server in Setup > Servers that is no longer available.

 

To resolve this, you should update or remove any inactive or offline servers from Setup > Servers so that they can all be connected to successfully. Or alternatively Update Usage Statistics can be disabled under Setup > Automation Settings.