jackson Posted April 7, 2011 Share Posted April 7, 2011 I'm sure I must be either missing something or I'm just going about it the wrong way but how can I disable emails to the main client /account holder? typically when we sign up a new client we list either the director or accounts/admin as the account holder but its usually other people in the office who actually use the system and submit tickets etc. I know I can limit what emails users get but how do I stop the account holder from receiving every ticket and order thats submitted? All I want the account holder to get are the invoices. Hope all that makes sence. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 7, 2011 WHMCS Support Manager Share Posted April 7, 2011 There isn't an option for that, the master account holder receives a copy of all emails. 0 Quote Link to comment Share on other sites More sharing options...
jackson Posted April 7, 2011 Author Share Posted April 7, 2011 So what happens when you have multiple users or offices? 0 Quote Link to comment Share on other sites More sharing options...
jackson Posted April 8, 2011 Author Share Posted April 8, 2011 So as a workaround would there be any issues if when we setup the clients account we used their company name as the name and created an email address that is used every time we create a new account and then create sub accounts for each user with different permissions? eg. Accounts: General, Invoices User 1: Support, Domain, Product User 2: Support, Domain, Product That way all the emails would just go to one of our internal accounts and we can control which user gets what. 0 Quote Link to comment Share on other sites More sharing options...
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