e-maging.ch Posted March 24, 2011 Share Posted March 24, 2011 Hallo, I don't understand why with plesk 10 whmcs don't send "welcome e-mail" The hosting plan setup up correctly send emails account details invoice etc but not welcome email. Why? Thx in advance Best regards Luca 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 24, 2011 WHMCS Support Manager Share Posted March 24, 2011 Have you selected the welcome email under Setup > Products/Services > Edit? Are there any errors under Utilities > Activity Log at the time of creation? 0 Quote Link to comment Share on other sites More sharing options...
e-maging.ch Posted March 25, 2011 Author Share Posted March 25, 2011 Have you selected the welcome email under Setup > Products/Services > Edit?? Yes, sure! Are there any errors under Utilities > Activity Log at the time of creation? Example: 24.03.2011 16:09 Running Module Create on Order Client ***.***.***.*** 24.03.2011 16:09 Email Sent to *** *** (Conferma ordine nr.1214419962) Client ***.***.***.*** 24.03.2011 16:09 Email Sent to *** *** (Fattura nr.3090575) Client ***.***.***.*** 24.03.2011 16:09 Created Invoice - Invoice ID: 3090575 Client ***.***.***.*** 24.03.2011 16:09 New Order Placed - Order ID: 306 - User ID: 146 Client ***.***.***.*** We have not "welcome email" and no error. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 25, 2011 WHMCS Support Manager Share Posted March 25, 2011 There should usually be another entry after "Running Module Create" either success or failure. If there isn't, might be worth opening a support ticket with admin login details and a client we can use to reproduce the error. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.