cProg1x Posted March 18, 2011 Share Posted March 18, 2011 Hey all, I don't want to bash on the team or anything, but I just wanted to provide honest feedback, and it's been disappointing the past week. I've ordered the integration service on 12/03/2011 00:15 and the integration began on 13/03/2011 13:00. The beginning wasn't so bad, especially getting responses on the weekend, but then I get a response on the 15th for a .zip of the files. Totally cool with me, sending that information should help them out and we should be almost done! Not quite... I attached the .zips in which it took almost a full business day to change the status to Recd & In Progress. The last response was mine containing the two .zip files at 16/03/2011 01:08. I understand if there's issues or complications with it, it'd just be nice to know so I know that it's being worked on and not just a status change. If the team honestly started on the integration on the 13th, then I've been waiting about five days for completion. I completely understand that integrating is a bother and takes some time, just a bit disappointed is all. I'll continue to recommend WHMCS and hopefully just consider this bad luck. Kind regards, cProg1x 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted March 18, 2011 Share Posted March 18, 2011 Hello cProg1x , Welcome to the forums. Do you know for certain that the integration was started on the 13th? It seems odd because it wouldn't be possible to begin the integration without the .zip of files. Jack 0 Quote Link to comment Share on other sites More sharing options...
cProg1x Posted March 18, 2011 Author Share Posted March 18, 2011 Hello Jack, I was told it had began then, but I'm pretty curious like yourself on how it started without the .zip files in the first place. Here's the reply I received: Staff 13/03/2011 13:00 Hi We have received the details and our professional services commonly take between 24 & 72 hours to complete. Regards, XXXXXXX Leaving names out of course because I do enjoy their services quite a bit and there's no need for it. Then I received this message: Staff 15/03/2011 22:55 Hi Working on your service please zip me the template used here > REMOVED and all related files images, style sheets and js files. I am having a few conflicts. Please let us know if we can be of any further assistance. Regards, XXXXXXXX I had integrated my site prior to purchasing integration. I wasn't able to fully satisfy my tastes and became lazy, so I requested their services in which I provided the template that I had already began integration with. Kind regards, cProg1x 0 Quote Link to comment Share on other sites More sharing options...
Alistair Posted March 19, 2011 Share Posted March 19, 2011 I would put that down to bad luck. It is possible to start integrating without zip files, but it is of course a lot easier if you have all the files to hand. WHMCS is a popular product because of how good it is - and I imagine they are very busy people because of that. 0 Quote Link to comment Share on other sites More sharing options...
cProg1x Posted March 19, 2011 Author Share Posted March 19, 2011 Hello Alistair, Ah well, I'll be a bit more patient, I just hope there's some understanding of the frustration I'm experiencing as I still haven't received a reply all day, which makes about two business days without a response since I've given the .zips. Kind regards, cProg1x 0 Quote Link to comment Share on other sites More sharing options...
cProg1x Posted March 19, 2011 Author Share Posted March 19, 2011 Hey all, Just as a quick update, they finished it this morning. I suppose I should have been much more patient, but regardless, it's completed and looks fantastic. Thanks guys! Kind regards, cProg1x 0 Quote Link to comment Share on other sites More sharing options...
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