Jump to content

Response Time Pro [Open Source]


Recommended Posts

Just when you thought Response Time could not get any better, we have out done ourselves again!

 

We have spent the last little while making Response Time an even more powerful tool. With added department and client break downs you can get in deep with Response Time's functionality and get a true representation of your average response and resolution time.

 

We have also added 3 additional widgets!

 

What makes this deal even sweeter, is that it is completely open source! That's right there are no encrypted files 8)

 

Order Now

Just $15USD

 

For more details and screenshot you can visit the official product page.

Link to comment
Share on other sites

  • 2 weeks later...
  • 2 weeks later...

Hello minadreapta;

 

We are in the process of testing our latest fraud filter. This error occurred because the filter was unable to confirm your location. This has been refined and you should be able to sign-up now without any problems.

 

You still maybe targeted by our fraud filter and will possibly require manual activation by us. We would be happy to look at your information and manually approve you if everything checks out. You will just have to open a ticket for us to begin the manual activation process.

 

Regards,

Jeremy Haber

Link to comment
Share on other sites

Hello Minadreapta;

 

Even on free products client integrity is important to us! This is only a precaution and I am sure a miss understanding -our filter is not perfect at the moment and still has a lot of improvements to be made. Open up a ticket and I would be happy to look into manually approving your order.

 

Regards,

Jeremy Haber

Link to comment
Share on other sites

Is there a way to automatically display your average response time on your website/WHMCS pages?

 

That would be a really cool feature!

 

It can absolutely do that! Using the widgets that are provided you can display your averages to your customers.

 

We are also extending this deal for two more days do to its tremendous success! The prices will now be going back up on Wednesday.

Link to comment
Share on other sites

The Kayako system we used to use just tracked initial responses to tickets since obviously after that they may be on hold indefinitely. Does this work the same way?

 

Also, the widget php file seems to be encrypted. Are there any instructions for using it?

Edited by CrimsonGT
Link to comment
Share on other sites

In short, yes it is possible to add average staff response time.

 

The issue with it is that tickets are not physically restricted to a single support operator. So a response average can only calculated from the time they took to respond to a specific response somewhere in the ticket rather then the whole ticket like it does.

 

It will take some tweaking but I am adding it to the list of additions for the future.

 

As for the Kayako system, I am unaware of how it works. This addon works by looking at the current responses available in the system.

 

As for the encoded file, what version of Response Time are you using? Response Time Pro should be completely unencrypted while Response Time is an encoded addon.

Edited by jeremyhaber
Link to comment
Share on other sites

  • 1 month later...
Can the widget be used on our website to show response time only of certain departments?

 

Will this actually slow down website loading speed?

 

I can see that EZPZ has a similar product which "uses a cache to lower resource usage and speed up page loading times.".

 

Absolutely, the widget can be used to show only a certain departments averages.

 

This widget barely uses enough resources to actually slow down a server and caching is only minimally beneficial. Nevertheless, the less resources you use the better and we would also be happy to add widget caching to your version at no extra charge.

 

The EZPZ product you see is a different product then what we offer. Response Time Pro offers much more functionality then their product. As well EZPZ specializes in hosting, we are a dedicated company that only does software development.

Link to comment
Share on other sites

Absolutely, the widget can be used to show only a certain departments averages.

 

This widget barely uses enough resources to actually slow down a server and caching is only minimally beneficial. Nevertheless, the less resources you use the better and we would also be happy to add widget caching to your version at no extra charge.

 

The EZPZ product you see is a different product then what we offer. Response Time Pro offers much more functionality then their product. As well EZPZ specializes in hosting, we are a dedicated company that only does software development.

Do you have a licensing system for this product? If so what happens if your licensing server goes down or if your company closes down?

 

Also, I noticed that you state "What website will you use this on?" in your order form. Does this mean that it can only be used on a single domain or subdomain?

Link to comment
Share on other sites

Do you have a licensing system for this product? If so what happens if your licensing server goes down or if your company closes down?

 

Also, I noticed that you state "What website will you use this on?" in your order form. Does this mean that it can only be used on a single domain or subdomain?

 

The open source license is only valid for one installation. We cannot control where you install it and in how many places you install it even if it violates our terms of service. Because of this we only offer support for one domain which is specified upon registration of the product.

 

Since this product is open source there is no licensing involved on this product.

 

Even if there was a licensing script in this script, I assure you we have taken every precaution necessary to ensure our server wont be down. In the event our server crashes the cloud server will automatically reboot our website on a different server. As well we also give plenty of time to reconnect with our server in case something uncontrollable happened on either end of the licensing script. We have also been around for over a year and have no plans to close our company down any time soon. In the event that we ever do close down we will release open source versions to our clients.

Link to comment
Share on other sites

Sounds fair enough. Just placed an order but the invoice was canceled?

 

Our anti-fraud system tries to automatically verify your address. If it fails to the system marks you as fraud automatically. This is simply a precaution and nothing to be alarmed about. We have manually set your order back to pending for you. You should be able to finish your checkout without any more problems.

Link to comment
Share on other sites

Our anti-fraud system tries to automatically verify your address. If it fails to the system marks you as fraud automatically. This is simply a precaution and nothing to be alarmed about. We have manually set your order back to pending for you. You should be able to finish your checkout without any more problems.

Paid and got mine. :)

 

How can the widget caching be added?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated