bath-hosting Posted February 25, 2011 Share Posted February 25, 2011 Firstly, thanks to you all both developers and contributors, this forum is really useful! Secondly, I have tried to find a similar thread but can't find any that match the problem! The issue is this - my orders are set to SETUP after accepting pending order. But as it stands, the client is getting the initial welcome emails but not the account info email after I have accepted the order. The accounts are getting setup on Cpanel. Please could anyone help? Regards 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 28, 2011 WHMCS Support Manager Share Posted February 28, 2011 Are there any errors under Utilities > Activity Log at the time of paying? Are you able to send the email manually using the Send Message dropdown at the bottom the of client's products/services tab? 0 Quote Link to comment Share on other sites More sharing options...
zdrux Posted May 23, 2011 Share Posted May 23, 2011 Sorry for hijacking this thread, I have the exact same problem. I create a test user through the website. cpanel/whm accounts are created, but no login/password email is sent, just the regular welcome email and whmcs account client creation, and the hosting plan sits in "Pending" status even though it is set to auto-create upon registration (i have it set to FREE at the moment). I can send the login email manually, but would rather have it done automatically of course. 0 Quote Link to comment Share on other sites More sharing options...
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