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Auto terminate by system


adi88nugroho

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After I upgrade the WHMCS into new version I got this message on Recent Activity:

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24/02/2011 00:02 Module Terminate Successful - Service ID: 17 System

24/02/2011 00:02 Module Terminate Successful - Service ID: 14 System

24/02/2011 00:02 Module Terminate Successful - Service ID: 13 System

24/02/2011 00:02 Module Terminate Successful - Service ID: 11 System

24/02/2011 00:01 Module Terminate Successful - Service ID: 12 System

24/02/2011 00:01 Module Terminate Successful - Service ID: 1 System

24/02/2011 00:00 Cron Job: Completed System

24/02/2011 00:00 Cron Job: Running Usage Stats Update System

24/02/2011 00:00 Cron Job: Processing Delayed Affiliate Commissions System

24/02/2011 00:00 Cron Job: Closing Inactive Support Tickets System

24/02/2011 00:00 Module Suspend Failed - Service ID: 15 - Error: Cannot perform action without accounts username System

24/02/2011 00:00 Cron Job: Suspending Service - Service ID: 15 System

24/02/2011 00:00 Cron Job: Sending Domain Renewal Notices System

24/02/2011 00:00 Cron Job: Sending Invoice Reminders System

24/02/2011 00:00 Cron Job: Credit Card Processing System

24/02/2011 00:00 Cron Job: Adding Late Fees System

24/02/2011 00:00 Cron Job: Generating Invoices System

24/02/2011 00:00 Cron Job: Updating Currency Exchange Rates System

24/02/2011 00:00 Cron Job: Starting

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The system automatic terminate my clients hosting. I try to create the hosting again and the system terminated it again at next day.

 

For additional information

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On ......./admin/configauto.php

 

Enable Suspension on

Enable Unsuspension on

Enable Termination off

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what's really happened? Can you help me?

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  • 3 months later...
It's the next due date of the product that determines when a suspension/termination occurs. So if the product has a next due date in the past then that would be what triggered this suspension and not having any open invoices wouldn't change that.

 

John, his accounts were TERMINATED, not suspended

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It makes no difference, both suspension and termination are based off the Next Due Date.

 

Off cause it makes a difference. His settings clearly indicate that auto termination is disabled, yet his WHMCS terminated the accounts. terminating an account is completetly different from suspending it.

 

You're just hung up on the fact that his next due dates are (maybe?) incorrect, and look past the fact that there's actually a bug

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  • 1 year later...

Yep... Since it was a semi-fresh install, I said screw it. Deleted the root folder for WHMCS and installed 5.0.3 and am in the process of manually creating orders/invoices for existing hosting & domain account for $0.00, adjusting the dates after order acceptance.

 

I think it has a glitch in the cPanel/WHM inport feature... who knows. Round 2 of 2 straight days is under way. This time I was smart and downloaded backups to my local drive.

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  • 2 weeks later...
  • 2 weeks later...

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