Knyteguy Posted February 15, 2011 Share Posted February 15, 2011 Hello, I've got a local client who I setup mostly manually (she ordered, it marked her as fraud (my fault), I approved the order, but it didn't invoice her for pro-rata). Anyway, it keeps suspending her, even though I've marked the invoice as paid, and it's driving me nuts. It has to be making a poor impression about my services, and I've done everything I can. I edited out the pro-rata, both invoices show paid, and yet it keeps happening. What can I do? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 15, 2011 WHMCS Support Manager Share Posted February 15, 2011 Make sure the Next Due Date is set to a date in the future. 0 Quote Link to comment Share on other sites More sharing options...
Knyteguy Posted February 15, 2011 Author Share Posted February 15, 2011 Will I need to manually do this for every client? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 16, 2011 WHMCS Support Manager Share Posted February 16, 2011 When manually paying the invoice ensure you use the Add Payment tab per our documentation. Simply changing the invoice status won't cause the Next Due Date to increment forward. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.