m8internet Posted February 10, 2011 Share Posted February 10, 2011 I have a client that instead of answering on the same single support ticket continually opens new support tickets Is there any method available to merge these support tickets, or is it just as I am continuing to do and closing the older ones? Initially I thought the client was wasting time, but it transpired the client has very poor internet skills 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 10, 2011 WHMCS Support Manager Share Posted February 10, 2011 You can merge them from the ticket list page using the button at the bottom of the page. Or from the Options tab when viewing a ticket. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted February 10, 2011 Author Share Posted February 10, 2011 You can merge them from the ticket list page using the button at the bottom of the page Cheers, see it now, like doh! Probably confuse the client further now... 0 Quote Link to comment Share on other sites More sharing options...
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