client getting logged out

[simplybe]

Hi,

I have a client who has issues staying logged in to the client area. They say it takes 3 attempts to login and when they follow a link they are logged out. They have cleared out their cookies and cache files but the problem remains.

 

They say they are using macs but have also tried on pc. When i login i have no problems and as of yet no other complaints with the same issue.

 

Anyone experienced this before, any help appreciated.

 

thanks

[jeremyhaber]

Sound's like the browser is not storing the session data as expected. Have they tried closing the browser and reopening it? That should clear the session.

 

As well what browser are they using? Have they tried it in Chrome or Firefox?

[WHMCS John]

Are they able to stay logged in with/without the "Remember Me" checkbox ticked?

[simplybe]

Hi John,

different browsers and different pc's. They say first 2 attempts to login result in the page "flickering" I presume they mean refreshing and no error just empty login boxes. Third attempt they get logged in but get logged out at random times when trying to navigate.

 

They have cleared the cookies and cache and I have removed old session files from the server and cleaned out the temp_c folder

 

They say ticking the remember me box does not help. I have asked if they have any filtering on their network but they say no. I can't duplicate the problem when i login using their details?