Kelly Posted January 19, 2011 Share Posted January 19, 2011 We were setting up Configurable options for Globalsign SSL's for the years. We set it up that the product has a one time charge of $25 then added the configurable options with 12|1 Year - $0 24|2 Years - $25 36|3 Years - $50 We did this because if we set the base price to $0 when you look at the products you see SSL for $0 then you select the year and it adds $25 which confuses the hell out of customers. So now when you see it you see it says $25 one time then you have the drop downs as below: The issue is it looks like they can get 2 years for only $25 also. The drop down should say +$25 so they know it's an addition to the base price. How is everyone else have theirs set up and am I doing it wrong or should this be a feature request? 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 19, 2011 Share Posted January 19, 2011 SSL Certs should be setup as products not addons. The reason for this is they come with an autoprovisioning module that Matt wrote a few versions ago to integrate it to your Globalsign Account. It will give you the auto email about supplying the CSR for the order after its been confirmed aswell. 0 Quote Link to comment Share on other sites More sharing options...
Kelly Posted January 19, 2011 Author Share Posted January 19, 2011 I did set them up as Products -- then created configurable options for more than 1 year so I don't have 5 products for just the different years. I set it up the way Matt for the most part has in the wiki for Globalsign (http://wiki.whmcs.com/GlobalSign_SSL). He doesn't explain what he put for the price in the product and SSL isn't in the demo so I couldn't look. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 20, 2011 Share Posted January 20, 2011 AHA!! Now I see what your getting at, if you put in any price at all for the product then it adds that price to the addon price aswell.... This is what I suggest, put in your price to WHMCS products/services as the 1 year pricing, then set thr 12|1 addon price to £0.00. This will look better and not confuse anyone. Altho i do agree that the pricing option shouldn't be seen on the ordering screen until you add it to cart so that its not confusing. 0 Quote Link to comment Share on other sites More sharing options...
Kelly Posted January 20, 2011 Author Share Posted January 20, 2011 Ok, that's what I did but if you look at the drop down it shows the price that will be added to the base price but there is no plus sign in front so to the customer it looks like I'm only charging $25 for 2 year when the case is it's actually adding that $25 to the base price to make it $50. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 20, 2011 Share Posted January 20, 2011 Hmmm after setting it up that way on mine, your right, it should really say + £xx.xx for 2 years and +£yyy.yyy for 3 years etc etc. 0 Quote Link to comment Share on other sites More sharing options...
Kelly Posted January 20, 2011 Author Share Posted January 20, 2011 Yeah yeah, so it's not just me. I guess I should open a feature request then. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 20, 2011 Share Posted January 20, 2011 (edited) Maybe Matt or john could shed some light on this one. Before half of us submit a support ticket Edited January 20, 2011 by JofleyUK Typical, cant spell for ..... 0 Quote Link to comment Share on other sites More sharing options...
Kelly Posted January 20, 2011 Author Share Posted January 20, 2011 (edited) I don't want to clog their tickets so I just created a post in the feature request section. http://forum.whmcs.com/showthread.php?p=174952 Edited January 20, 2011 by Kelly adding link 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 20, 2011 Share Posted January 20, 2011 You could use the Ajax form for now, it doesn't display addon prices. Hence no confusion. If you have a look at my Alpha SSL Certs you will see if you order it from the main website and not from WHMCS itself. 0 Quote Link to comment Share on other sites More sharing options...
Kelly Posted January 20, 2011 Author Share Posted January 20, 2011 I see what you are saying, I'll take a look at that. Your site looks good by the way. 0 Quote Link to comment Share on other sites More sharing options...
netwood Posted March 10, 2011 Share Posted March 10, 2011 Ok, that's what I did but if you look at the drop down it shows the price that will be added to the base price but there is no plus sign in front so to the customer it looks like I'm only charging $25 for 2 year when the case is it's actually adding that $25 to the base price to make it $50. I have solved it like this. I put the 1 year price in the "One time/Monthly" in the Product/Services. Let say $25.00 Then in the Configurable Options, I set it up like this: 1|1 Year - base price $25.00 (leave $0.00 in the price for monthly) 2|2 Years - add to base price (put $25 in the price for monthly) 3|3 Years - add to base price (put $50 in the price for monthly) Now the product has a one time price of $25 on the front page and on the options page the dropdown menu now says: 1 Year - base price $25.00 2 Years - add to base price $25.00 3 Years - add to base price $50.00 The price is correct in the shopping cart and the customers are hopefully not confused. //jonas 0 Quote Link to comment Share on other sites More sharing options...
toddimus Posted April 5, 2011 Share Posted April 5, 2011 I ran into the same issue, but just set the base price to $0.00 instead and placed the 1 year price as it should appear to customers in the configurable options. And did the same for 2-5, this way the customer is at least able to see somewhere what they're expected to pay for the cert before they end up in the shopping cart all confused. This is not ideal, but works. 0 Quote Link to comment Share on other sites More sharing options...
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