Accounts Not Put On Server

[mcorton]

I have finally been able to create test accounts, However, they're not showing up on the server. I found where to manually send the Hosting info but can't login to the control panels nor do they appear in the client area in WHM. When I tried to use the create account function(they show as active) I get this error message.

 

Module Command Error

Sorry, unable to use package Free. Verify that the package exists and that you have not exceeded your reseller restrictions.

 

It is setup in packages in WHM and in the products area in WHMCS. Thank you for the help. This is my 6th day trying to get this thing configured. I've overcome a lot but not there yet.

[bear]

Sorry, unable to use package Free.

 

Cpanel packages are usually "username_packagename" format. If you'd created the package as root, and it has no username in front, then you need to make sure the user that's setting up the accounts can use the package you've created. (if a reseller, make sure they're allowed to use all packages).

[mcorton]

I solved that problem. The username wasn't before the package in the module section. Now the emails won't send. lol, fix one to find another. I did notice it's set to use PHP but no port is selected. I'll be looking back through the tutorials to try to find the answer. Thanks bear. You are awesome. I hope to have this sorted out today. Problem resolved. The email was in the spam folder. I think I have it now. Than you

Edited January 18, 2011 by mcorton

[mcorton]

Problems are solved. To fix the new orders not being put on the server, I found the package names in the module area lacked the username_package. I added it and they were on the server when I clicked the create button. The problem with the emails not being sent was fixed by using SMTP instead of PHP. Even the emails for accounts before that were sent. I believe I am up and running. The tutorials can be hard to understand but they do work.