d4xdragon Posted January 16, 2011 Share Posted January 16, 2011 Hi All, I am very new to WHMCS, and have just installed it, i was wondering if following things is possible in WHMCS or not. I have 2 Payment Gateways 1) Credit Card Processor 2) Paypal I have planed to sell services and a very very low cost, say $1. if user selects to pay with Credit Card amount should be $1. and in case user selects to pay by paypal i want to add a transaction charge say $0.15 so that i do not have to pay from my pocket. this seems to be a Dynamic Invoice which changes according to payment provider as different payment providers charges different transaction charges. and if you are selling services at a very low cost that makes a difference. so is this possible in current version of WHMCS. if not is there any way around to achieve this ? Thanks 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 16, 2011 Share Posted January 16, 2011 As far as I am aware PayPal does not permit you to add a transaction charge You are definitely not allowed to do this for Credit Card transactions (in the UK) Therefore take these costs into account Equally, the business charges are about the same, although slightly higher for PayPal What you could do, as an alternative, is offer a discount for payment by Credit Card rather than PayPal Setup the discount code (example 'saving') Edit the relevant template and add text "Use discount code 'saving' when paying by Credit Card to save 5%" If the customer pays $1.00 by Credit Card, how much do you actually receive (after charges)? Compare that to PayPal (it should be $0.77) 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 16, 2011 Share Posted January 16, 2011 You are NOT allowed to pass on Paypal transaction charges to buyers, if you do this then paypal will suspend your paypal account 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 16, 2011 Share Posted January 16, 2011 The way round it is to advise customers that x amount covers any and all transaction charges Either way, the customer covers the costs, so it is rather pointless 0 Quote Link to comment Share on other sites More sharing options...
johno Posted January 17, 2011 Share Posted January 17, 2011 I disagree. It is a big miss in the system. I am disappointment, because I was looking for a how to instead of a why implement it. I want to be able to charge different fees for each transaction because I use several payment methods. The rate for billing changes between 75 cents and 5 euro. The other reason why I want to make clear what they pay me and what extra costs are made for billing so that in a case of a refund the customer knows why costs are made. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 17, 2011 Share Posted January 17, 2011 I disagree. It is a big miss in the system. I am disappointment, because I was looking for a how to instead of a why implement it. I want to be able to charge different fees for each transaction because I use several payment methods. The rate for billing changes between 75 cents and 5 euro. The other reason why I want to make clear what they pay me and what extra costs are made for billing so that in a case of a refund the customer knows why costs are made. YOU CANT do this as no payment provider will allow you to do this, so no good asking 'how to' 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted January 17, 2011 Share Posted January 17, 2011 We've seen this asked for before. You actually can do this in some countries. In Australia, for example, you can apply a surchage for credit cards. More often these days it's being applied to American Express and Diners Club but some merchants are also applying in to Visa and Mastercard. Just because a feature request isn't suitable or doesn't apply to you - doesn't mean that it can't be used by others. Johno I started working on a mod for this late last year but have been sidetracked. You're not the first to request it and I'm sure you will not be the last. 0 Quote Link to comment Share on other sites More sharing options...
GNS_Harrison Posted January 18, 2011 Share Posted January 18, 2011 It seems possible at some asian or mexican small resturant who just recently accept credit cards since I've been hit by like a .50 for using my credit card few times from these places. But not possible online especially if your using paypal. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 18, 2011 Share Posted January 18, 2011 In the UK, some smaller retailers will charge your a small fee of between £2 to £5 if you pay using a card, which they can as long as they dont say its a processing fee charge. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 18, 2011 Share Posted January 18, 2011 I charge customers if the are paying by Direct Banking method, £5.00 for those outwith the UK (due to currency exchange rates on a business account) However, if they pay the fee at their bank then there is no charge WHMCS can't handle this, so these details are listed when the customer is presented at the final payment completion "Customers outwith the UK and paying by this method MUST contact us before proceeding Failure to do so may result in your order being suspended and £5.00 being deducted to cover the currency exchange rates and payment processing charges" As many customers contact me and ask if there is any such charge when paying by PayPal, to which the answer is no it is just the normal PayPal exchange rate 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 18, 2011 Share Posted January 18, 2011 you can also change the wording of the tax and call it a handling charge and then set up using the tax rules and call it a handling charge, as its not a processing charge no one can do anything about this. 0 Quote Link to comment Share on other sites More sharing options...
johno Posted January 18, 2011 Share Posted January 18, 2011 (edited) YOU CANT do this as no payment provider will allow you to do this, so no good asking 'how to' I disagree, I have 2 Dutch payment methods that allow that so you are mistaken. So that is why I need a how to I also saw the tax remark but that is not handy, especialy when you work with companies. But if you want to use companys that do not allow you to charge extra, you can turn it around. You make discounts for a certain payment method. On one payment you get a larger discount than another payment method. Edited January 18, 2011 by johno typo 0 Quote Link to comment Share on other sites More sharing options...
johno Posted January 18, 2011 Share Posted January 18, 2011 We've seen this asked for before. You actually can do this in some countries. In Australia, for example, you can apply a surchage for credit cards. More often these days it's being applied to American Express and Diners Club but some merchants are also applying in to Visa and Mastercard. Just because a feature request isn't suitable or doesn't apply to you - doesn't mean that it can't be used by others. Johno I started working on a mod for this late last year but have been sidetracked. You're not the first to request it and I'm sure you will not be the last. Thanks for your reply. I thought it was strange. WHMCS is so complete but does not have a simple option like that. Keep me posted on your mod 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 18, 2011 Share Posted January 18, 2011 Paypal will NOT allow anyone to pass on their transaction charges to a buyer, no matter what country you are from. In the UK and European Union, Visa, Mastercard, AMEX, Diner Club and all other payment providers will NOT allow any merchant to pass on their transaction charges to a buyer. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted January 18, 2011 Share Posted January 18, 2011 easyhosting you've made that very clear. What you seem to be ignoring is that the rest of the world doesn't operate the same way. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 19, 2011 Share Posted January 19, 2011 Damo, altho someone might not want to admit it but for the DD Processing fee of international BACS transfers, your mod, when finished would be bloody handy! Me included. 0 Quote Link to comment Share on other sites More sharing options...
asturmas Posted January 22, 2011 Share Posted January 22, 2011 You are NOT allowed to pass on Paypal transaction charges to buyers, if you do this then paypal will suspend your paypal account And paypal allow resellerclub to charge fees?! 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 22, 2011 Share Posted January 22, 2011 The difference is that ResellerClub apply prices EXCLUSIVE of transaction charges on funds transfer You are adding and transferring funds to their account, and not specifically purchasing a product or service This is allowed by PayPal Very similar to when you see prices in the UK You need to check if VAT will be applied What PayPal do NOT allow is the price to be advertised and then a transaction fee is applied on the payment page 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 22, 2011 Share Posted January 22, 2011 The difference is that ResellerClub apply prices EXCLUSIVE of transaction charges on funds transfer You are adding and transferring funds to their account, and not specifically purchasing a product or service This is allowed by PayPal Very similar to when you see prices in the UK You need to check if VAT will be applied What PayPal do NOT allow is the price to be advertised and then a transaction fee is applied on the payment page what reseller club do is simple, you go to add $10 to your account with them, but only the ammount less paypal fees are added to your account, so they ARE passing on the paypal transaction charges to the customer which is a breach of paypal policies 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 23, 2011 Share Posted January 23, 2011 what reseller club do is simple, you go to add $10 to your account with them, but only the ammount less paypal fees are added to your account, so they ARE passing on the paypal transaction charges to the customer which is a breach of paypal policies Sadly that is not the case, as PayPal have confirmed it is a transfer of funds only and not a purchase I challenged this before Therefore if a customer is topping up their account, then you may charge for this At a late date you then deduct from this balance on their account 0 Quote Link to comment Share on other sites More sharing options...
interfasys Posted January 29, 2011 Share Posted January 29, 2011 I was looking for exactly the same feature and it seems no billing platform is offering it. Having per "gateway" discounts is useful to encourage customers to transfer money to their accounts instead of paying for products with credit cards. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 29, 2011 Share Posted January 29, 2011 Simply due to the gateway provider not wanting to fall foul of the PayPal rules The liability of account closure (and any subsequent action) will lie with the gateway user 0 Quote Link to comment Share on other sites More sharing options...
Austdata Posted January 29, 2011 Share Posted January 29, 2011 Paypal will NOT allow anyone to pass on their transaction charges to a buyer, no matter what country you are from. PayPal cannot contract outside the law. In Australia it is quite clear that any merchant can recover the cost of the transaction. As far as I know there are several reasons for this. As was mentioned above, it could be done anyway. Just add a labour charge or some other superfluous item. It creates and displays competition between credit suppliers. Which I think is a great idea. It allows small business to compete with large competitors on price as some credit credit suppliers give huge discounts to large customers. There were probably more but that's what I remember. By the way, did you check on the paypal.com.au website to see if the same rules applied? 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 29, 2011 Share Posted January 29, 2011 PayPal cannot contract outside the law. Paypal are under the believe that that are above any law, so whatever they write in any of their policies stand regardless if a countries law states differently. 0 Quote Link to comment Share on other sites More sharing options...
Austdata Posted January 29, 2011 Share Posted January 29, 2011 Paypal are under the believe that that are above any law, so whatever they write in any of their policies stand regardless if a countries law states differently. That wouldn't surprise me! I had a look at their Australian website, which is the one I use, and couldn't find anything about passing fees onto clients. What's it under? 0 Quote Link to comment Share on other sites More sharing options...
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