dansgalaxy Posted January 15, 2011 Share Posted January 15, 2011 I have noticed I seem to be getting a lot of orders where they are left pending because the order is deemed risky and requires manually accepting... but it still sets up domains & products after payment. Unless I am missing something this is slightly worrying, if the order is deemed risky I'd prefer it to be doing what I expect and holding the order EVEN IF payment is made, so only if I accept order does it allow creation/setup EVEN if they already paid. How can I have it work how expected? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 18, 2011 WHMCS Support Manager Share Posted January 18, 2011 If the client fails the fraud check the invoice is cancelled and they cannot pay the invoice so the productions/domains cannot be provisioned. 0 Quote Link to comment Share on other sites More sharing options...
dansgalaxy Posted January 22, 2011 Author Share Posted January 22, 2011 So why are the orders not being accepted? I am ending up with orders being "pending" even after they paid etc, and if I then go and accept the order (after payment) it appears to try and re-process the order? Surely it should either auto-accept if fraud fine & paid? Something seems odd... =/ 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 25, 2011 WHMCS Support Manager Share Posted January 25, 2011 Orders always need to be manually accepted even if the product/service/domain is provisioned automatically. If it's trying to provision the product again that would suggest they weren't provisioned in the first place due to an error: http://docs.whmcs.com/Order_Management 0 Quote Link to comment Share on other sites More sharing options...
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