Brainchild Labs Pty Ltd Posted November 7, 2011 Share Posted November 7, 2011 Good plugin.... 0 Quote Link to comment Share on other sites More sharing options...
JulesR Posted November 16, 2011 Share Posted November 16, 2011 Any chance you can provide a direct download for this? I don't see the point in needing to register a client account just to download an addon... 0 Quote Link to comment Share on other sites More sharing options...
jeremyhaber Posted November 16, 2011 Author Share Posted November 16, 2011 At this time we only provide downloads to registered clients. You can absolutely register for free, this is simply how we setup our system. 0 Quote Link to comment Share on other sites More sharing options...
JulesR Posted November 16, 2011 Share Posted November 16, 2011 No thanks. 0 Quote Link to comment Share on other sites More sharing options...
jeremyhaber Posted November 16, 2011 Author Share Posted November 16, 2011 It is completely your choice whether or not you want to sign up and I respect your decision. Hope you change your mind in the future. We offer a variety of free addons you can use in your everyday business. 0 Quote Link to comment Share on other sites More sharing options...
JulesR Posted November 16, 2011 Share Posted November 16, 2011 I understand that, and don't really want to get into a heated discussion about it or invoke any negative feelings I just really don't see the logic in requiring personal details and an account on your servers in order to download a free addon. You could quite easily attach the addon to this forum post and achieve the same result. 0 Quote Link to comment Share on other sites More sharing options...
jeremyhaber Posted November 16, 2011 Author Share Posted November 16, 2011 It really comes down to business and how to drive it to my site. Given I could easily post a link to it here for anyone to download, but then how do I drive traffic to my site and sell my other products? The theory is your on my site so once you hit the button to the cart, maybe you take a minute to examine what else we offer or see a product that catches your eye. Even if you don't buy it today, at least you know a solution exists. This is how we manage to stay in business and can continue offering free addons. It has nothing to do with wanting your personal information. I wish we could provide all our products for free. I really do, as I know they will make a fine addition to any WHMCS installation. We have expenses to cover. You are also protected by our sites privacy policy: https://whmcsaddon.com/myaccount/privacy.php 0 Quote Link to comment Share on other sites More sharing options...
JulesR Posted November 16, 2011 Share Posted November 16, 2011 As I said, I understand your reasoning, I just strongly disagree with it. I hope you realize you're also potentially losing business by following this route. That is of course your decision, as is mine to avoid such offerings. I wish you and your business the best of luck 0 Quote Link to comment Share on other sites More sharing options...
exit3 Posted March 27, 2012 Share Posted March 27, 2012 Is it possible to add the widget output to an off-whmcs site? I've been trying to add it to our home page (which isnt within the WHMCS installation), by changing the path to the PHP file, but nothing at all displays? Is there something really obvious that I'm missing? 0 Quote Link to comment Share on other sites More sharing options...
JoshuaC Posted April 6, 2012 Share Posted April 6, 2012 I am proud to announce the release of "Response Time" our newest addition to the WHMCS Addon family of products. Wow, Jeremy, you should be proud! Thank you so much for this great addition. It works flawlessly out of the box. 0 Quote Link to comment Share on other sites More sharing options...
zelatech Posted June 4, 2012 Share Posted June 4, 2012 Must have plugin and widget, thanks a lot! Is it possible to do something like: <script language="javascript" src="widgets/averagesupport.php?format=*minutes Minuti e *seconds Secondi&from=LASTMONTH"> </script> Regards in advance. 0 Quote Link to comment Share on other sites More sharing options...
caje Posted June 10, 2012 Share Posted June 10, 2012 It does not work in version 5.0 ? Sent to the right folder,add to the language file and does not appear! Can someone help? thanks a lot 0 Quote Link to comment Share on other sites More sharing options...
inline3 Posted June 13, 2012 Share Posted June 13, 2012 Having the Same problem can someone please take a look at this please... 0 Quote Link to comment Share on other sites More sharing options...
cameronalgie Posted June 27, 2012 Share Posted June 27, 2012 I am also having this problem. It also displays a blank admin area. Please can you fix this? 0 Quote Link to comment Share on other sites More sharing options...
msaunders Posted August 31, 2012 Share Posted August 31, 2012 Works for me in V 5.0.3 but the widget is sluggish , slows down the page load time by 5-6 seconds so not sure if that can be improved. 0 Quote Link to comment Share on other sites More sharing options...
DavidBee Posted November 15, 2012 Share Posted November 15, 2012 Working perfect on the latest version. Was wondering if you are able to remove some departments from time calculated? Our billing department is 9-5pm and an auto response is given out with these hours and the ticket is answered in the morning so the ticket can be open for many hours. Thanks for the help. 0 Quote Link to comment Share on other sites More sharing options...
Creative Teamspeak Posted November 27, 2012 Share Posted November 27, 2012 Out of stock ? 0 Quote Link to comment Share on other sites More sharing options...
HostT Posted November 28, 2012 Share Posted November 28, 2012 Out of stock ? Just an old link, here's a link to the OP site: http://whmcsaddon.com/products/response-time-pro Here's a fork on github: https://github.com/tripflex/whmcs-responsetime 0 Quote Link to comment Share on other sites More sharing options...
HostT Posted November 28, 2012 Share Posted November 28, 2012 After reading up on the developers blog it looks like they have open sourced their modules as they will no longer be supporting them. I've taken the live support and response time module and added it to my github with intentions of improving and adding features...feel free to stick a fork in it 0 Quote Link to comment Share on other sites More sharing options...
Hosting99 Posted January 12, 2013 Share Posted January 12, 2013 hi, guys , sorry . Do you know how to translate this in my language ? 0 Day(s) 5 Hour(s) 9 Minute(s) and 31 Second(s) tx! 0 Quote Link to comment Share on other sites More sharing options...
rhbkweb Posted February 3, 2013 Share Posted February 3, 2013 Hi, Does this module allows to define SLA response times per ticket, client or group? Or it just gives stats? Also the original developer is still around and giving support? Thanks 0 Quote Link to comment Share on other sites More sharing options...
dimitrifrom31 Posted April 23, 2013 Share Posted April 23, 2013 Does not seem to work on 5.1.4, the reports page does work but the widgets are not. The download has a folder structure different than what is mentionned in documentation: feeds/averageresolution-admin.php for example is what you got in the download then the documentation is using a different path (widgets instead of feeds): <br />Response Time Average: <script language="javascript" type="text/javascript" src="../widgets/averagesupport-admin.php?client={$userid}&format=*days Day(s) *hours Hour(s) *minutes Minute(s) and *seconds Second(s)¬ime=N/A"></script> | Resolution Time Average: <script language="javascript" type="text/javascript" src="../widgets/averageresolution-admin.php?client={$userid}&format=*days Day(s) *hours Hour(s) *minutes Minute(s) and *seconds Second(s)¬ime=N/A"></script> I replaced ../widgets/ by ../feeds/ and included the code in my viewticket.tpl admin page but the widgets are not working anyway (I can see the text with blank values only: "Response Time Average: | Resolution Time Average: "). 0 Quote Link to comment Share on other sites More sharing options...
lcwadmin Posted March 7, 2014 Share Posted March 7, 2014 My security is giving me a "get the H#*% out of here". And once past that i get a 404. 0 Quote Link to comment Share on other sites More sharing options...
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