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jeremyhaber

Response Time Widget & Report

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Any chance you can provide a direct download for this? I don't see the point in needing to register a client account just to download an addon...

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At this time we only provide downloads to registered clients. You can absolutely register for free, this is simply how we setup our system.

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It is completely your choice whether or not you want to sign up and I respect your decision. Hope you change your mind in the future. We offer a variety of free addons you can use in your everyday business.

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I understand that, and don't really want to get into a heated discussion about it or invoke any negative feelings :) I just really don't see the logic in requiring personal details and an account on your servers in order to download a free addon. You could quite easily attach the addon to this forum post and achieve the same result.

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It really comes down to business and how to drive it to my site. Given I could easily post a link to it here for anyone to download, but then how do I drive traffic to my site and sell my other products?

 

The theory is your on my site so once you hit the button to the cart, maybe you take a minute to examine what else we offer or see a product that catches your eye. Even if you don't buy it today, at least you know a solution exists. This is how we manage to stay in business and can continue offering free addons. It has nothing to do with wanting your personal information.

 

I wish we could provide all our products for free. I really do, as I know they will make a fine addition to any WHMCS installation. We have expenses to cover.

 

You are also protected by our sites privacy policy: https://whmcsaddon.com/myaccount/privacy.php

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As I said, I understand your reasoning, I just strongly disagree with it. I hope you realize you're also potentially losing business by following this route. That is of course your decision, as is mine to avoid such offerings.

 

I wish you and your business the best of luck :)

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Is it possible to add the widget output to an off-whmcs site? I've been trying to add it to our home page (which isnt within the WHMCS installation), by changing the path to the PHP file, but nothing at all displays?

 

Is there something really obvious that I'm missing?

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I am proud to announce the release of "Response Time" our newest addition to the WHMCS Addon family of products.

 

Wow, Jeremy, you should be proud!

 

Thank you so much for this great addition. It works flawlessly out of the box.

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Must have plugin and widget, thanks a lot! :)

 

Is it possible to do something like:

 

<script language="javascript" src="widgets/averagesupport.php?format=*minutes Minuti e *seconds Secondi&from=LASTMONTH"> </script>

 

Regards in advance. :)

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It does not work in version 5.0 ? Sent to the right folder,add to the language file and does not appear!

Can someone help?

thanks a lot

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Works for me in V 5.0.3 but the widget is sluggish , slows down the page load time by 5-6 seconds so not sure if that can be improved.

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Working perfect on the latest version.

 

Was wondering if you are able to remove some departments from time calculated?

 

Our billing department is 9-5pm and an auto response is given out with these hours and the ticket is answered in the morning so the ticket can be open for many hours.

 

Thanks for the help.

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After reading up on the developers blog it looks like they have open sourced their modules as they will no longer be supporting them. I've taken the live support and response time module and added it to my github with intentions of improving and adding features...feel free to stick a fork in it :)

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hi, guys , sorry . Do you know how to translate this in my language ?

 

0 Day(s) 5 Hour(s) 9 Minute(s) and 31 Second(s)

 

tx!

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Hi,

 

Does this module allows to define SLA response times per ticket, client or group? Or it just gives stats?

 

Also the original developer is still around and giving support?

 

Thanks

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Does not seem to work on 5.1.4, the reports page does work but the widgets are not.

 

The download has a folder structure different than what is mentionned in documentation:

feeds/averageresolution-admin.php for example is what you got in the download then the documentation is using a different path (widgets instead of feeds):

 

<br />Response Time Average: <script language="javascript" type="text/javascript" src="../widgets/averagesupport-admin.php?client={$userid}&format=*days Day(s) *hours Hour(s) *minutes Minute(s) and *seconds Second(s)&notime=N/A"></script> | Resolution Time Average: <script language="javascript" type="text/javascript" src="../widgets/averageresolution-admin.php?client={$userid}&format=*days Day(s) *hours Hour(s) *minutes Minute(s) and *seconds Second(s)&notime=N/A"></script>

 

I replaced ../widgets/ by ../feeds/ and included the code in my viewticket.tpl admin page but the widgets are not working anyway (I can see the text with blank values only: "Response Time Average: | Resolution Time Average: ").

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