hand Posted January 6, 2011 Share Posted January 6, 2011 Have a couple users that continually get "late notices" about paying for their hosting. Both of them have said "we thought it was set to autopay"..Well apparently it is not and they are asking how to change it. I do not see where that setting would be. Any help appreciated. Thks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 6, 2011 WHMCS Support Manager Share Posted January 6, 2011 Which payment gateway are you using? 0 Quote Link to comment Share on other sites More sharing options...
hand Posted January 6, 2011 Author Share Posted January 6, 2011 Active Gateway says Alterpay in it But, Show on Order Form has a check in it and Visible Name is paypal Maybe I need to put a check in Modify Subscriptions? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 6, 2011 WHMCS Support Manager Share Posted January 6, 2011 So you're using AlertPay then, but you've confusingly change the visible name to PayPal? 0 Quote Link to comment Share on other sites More sharing options...
hand Posted January 7, 2011 Author Share Posted January 7, 2011 There is a drop down box that says "alert pay" but that is prob becuase it's the first in the list. But, under that I have all the paypal information filled out and that is how people pay. 0 Quote Link to comment Share on other sites More sharing options...
keithm Posted January 7, 2011 Share Posted January 7, 2011 Sounds like your customers are using PayPal to make payments. Unless they choose to subscribe, they would need to manually make payment each time. Keith 0 Quote Link to comment Share on other sites More sharing options...
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