badkarma Posted January 2, 2011 Share Posted January 2, 2011 Hi everyone, i am facing some kind of strange issue. I am currently using the Trial version to see if i get to terms with WHMCS, and so far things are looking good except a major annoyance i am facing right now. I got my reseller hosting setup yesterday, signed up for the WHMCS trial license and set everything up right (i hope). Now to the issue i am facing and can´t get around. When testing ordering with a dummy account the order goes through, i get the order number. However, the order in WHMCS shows as pending. So i went into the order and tried to run the Create module which returns: "Sorry,a group for that username already exists". Checked the WHM Account List and amazingly the account was setup in WHM but WHMCS shows it as pending and doesn´t send out any email confirmation to the user whatsoever. I tried with different user names to no avail. It was a clean installation, no previous user existed in WHM and yet i am getting an error telling me that the username already exists? How so? It´s really doing my head because i can´t get it to work. I think i set up everything right, else the account wouldn´t get created in WHM. It´s just that the order doesn´t get completed...so any ideas are welcome 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 3, 2011 WHMCS Support Manager Share Posted January 3, 2011 Review Utilities > Activity Log at the time of ordering for any error messages. 0 Quote Link to comment Share on other sites More sharing options...
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