JET Posted April 23, 2007 Share Posted April 23, 2007 Great: Billing system in general, love it Don't like: Sorry but customer service for the domain reseller accounts could improve a bit, i have submitted support tickets about my problems with adding funds to my reseller account and they have not been answered. It would be nice to know if my ticket was being looked at. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted April 23, 2007 Share Posted April 23, 2007 Wow that doesn't sound right. Support has been one of the best I have seen in most instances. Are you sure your ticket went through and is in the ticket system? I haven't submitted any tickets since Matt added extra help so not sure if that may have something to do with it. 0 Quote Link to comment Share on other sites More sharing options...
JET Posted April 23, 2007 Author Share Posted April 23, 2007 Just have ordered a domain from domains.whmcs.com and paid for it. But the transaction has not been processed. I do not want to buy it somewhere else or i would loose my money. I have had no response on what is going on. 0 Quote Link to comment Share on other sites More sharing options...
trine Posted April 24, 2007 Share Posted April 24, 2007 Hey Jet, how did you pay or fund your account at domains.whmcs.com? PayPal? 0 Quote Link to comment Share on other sites More sharing options...
Harrison Posted April 24, 2007 Share Posted April 24, 2007 JET, what's your ticket ID? 0 Quote Link to comment Share on other sites More sharing options...
JET Posted April 24, 2007 Author Share Posted April 24, 2007 Ticket ID: 863145 Paid by Paypal Someone sent me a PM but i can't read them cos i'm not autherised to 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 24, 2007 WHMCS CEO Share Posted April 24, 2007 This is an issue with your domains account at DirectI and having an unverified PayPal account and as such should be directed to domains@whmcs.com or DirectI directly - submitting to the WHMCS support system is not correct for domain issues such as this. Matt 0 Quote Link to comment Share on other sites More sharing options...
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