Moc Posted December 27, 2010 Share Posted December 27, 2010 Hi there, Recently I discovered some problems, which might be caused by a bug, or by incorrect settings, or ..... something else? Anyhow, I got two issues, which might be/are related to each other. 1) One of my clients got an email about a domain renewal. It said: The domain name listed below will expire in -14969 days. The automation settings are as follows: 60, 30, 15, 7, 1 What I noticed is that this problem only or mainly (not too sure) occurs on domains that have the 'do not renew' checkbox checked (activated). That brings me to the second 'problem'. 2. It sends out a renewal email, whereas it shouldn't send out an email at all, or at least not one saying the domain will be renewed. --- Anyone has an idea on how to solve this issue? Is it something I misconfigured? Are there known bugs I seemed to miss? I did check the wiki and forums, but couldn't find anything related. Let me know! And I hope you all had a happy christmas Tijn 0 Quote Link to comment Share on other sites More sharing options...
GORF Posted December 28, 2010 Share Posted December 28, 2010 A quick search reveals the answer .... 0 Quote Link to comment Share on other sites More sharing options...
Moc Posted December 28, 2010 Author Share Posted December 28, 2010 Hmm i completely missed it, think I used the wrong search terms. Thanks for pointing me there. What about the second 'problem' that occured. A domain was checked with "Do not renew", but still WHMCS sent out an email about domain renewal. Is this also caused be the same misconfiguration (due date / expiration date) on my side? Any thoughts? \ Thanks for the support. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted December 28, 2010 Share Posted December 28, 2010 What about the second 'problem' that occured. A domain was checked with "Do not renew", but still WHMCS sent out an email about domain renewal. It still sends out the renewal notice email in case they want to change their mind. It won't generate an invoice though. 0 Quote Link to comment Share on other sites More sharing options...
Moc Posted December 28, 2010 Author Share Posted December 28, 2010 Ok thanks for the info. Is there some option to disable this from happening? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 28, 2010 WHMCS Support Manager Share Posted December 28, 2010 You can disable the domain expiration reminders system-wide in Setup > Email Templates. But not on an individual domain or client basis. 0 Quote Link to comment Share on other sites More sharing options...
Moc Posted December 28, 2010 Author Share Posted December 28, 2010 What I meant was; is it possible to NOT send any domain renewal emails ONLY if the client has the checkbox "Do not renew" ticked? In other words. The system should not send out an email, if the client does not want to renew. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 28, 2010 WHMCS Support Manager Share Posted December 28, 2010 No there isn't an option for that. 0 Quote Link to comment Share on other sites More sharing options...
Moc Posted December 28, 2010 Author Share Posted December 28, 2010 Ok thanks for the info 0 Quote Link to comment Share on other sites More sharing options...
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