cyberneticos Posted September 5, 2007 Share Posted September 5, 2007 Even better, You could do a query, to get the names of the deparments , and insert the results into an array and show them in a list in the app so the user can check box them. Then depending on what name the checked off, you can do the do the ticket status query with the corresponding WHERE did='$user_dep[0], etc..... The problem would be updating the status.php file. But you can use some post variables or get in your call to the status.php file,... Just getting some juices flowing..... Link to comment Share on other sites More sharing options...
cyberneticos Posted September 5, 2007 Share Posted September 5, 2007 Sorry to post so much,. just had an idea that would help temporarily. Create a status.php for each of my deaprtment staff. Each file would have the AND did='xxx' correspond to thiers,. and in thier winapp, just link to thier file,.. hehehe Link to comment Share on other sites More sharing options...
cyberneticos Posted September 5, 2007 Share Posted September 5, 2007 another thought. You could have options such as Sales Only (no ticket support) and Support Staff only (no sales notices) Link to comment Share on other sites More sharing options...
cyberneticos Posted September 6, 2007 Share Posted September 6, 2007 Back to the previous idea, it would be something like this: $query = "SELECT status FROM tbltickets WHERE status != 'Closed' AND status != 'Answered' AND status != 'On Hold' AND status != 'In Progress'" AND (did='$users_department[0] OR did='$users_department[1] OR did='$users_department[2]') ; Or make it dynamic with a for loop, for however many departments you found in the DB, and which one of those where checked off in the winapp What do you think ? Link to comment Share on other sites More sharing options...
chaloupe Posted September 24, 2007 Share Posted September 24, 2007 Nice application, working fine for me. I just had to add the link pretty fast to avoid the runtime 13 thing but it was just because I didn't want to restart Again, good application Link to comment Share on other sites More sharing options...
congkai Posted October 22, 2007 Share Posted October 22, 2007 dont make this program dead! more updates! its great! Link to comment Share on other sites More sharing options...
suprahost Posted November 2, 2007 Share Posted November 2, 2007 it's great ,make it better and sell it ! Link to comment Share on other sites More sharing options...
danield Posted December 22, 2007 Share Posted December 22, 2007 Does this work with vista? - Daniel Link to comment Share on other sites More sharing options...
5wayshost Posted January 1, 2008 Share Posted January 1, 2008 I am getting a run time error with Vista. Will try something else soon.. Link to comment Share on other sites More sharing options...
5wayshost Posted January 1, 2008 Share Posted January 1, 2008 Works fine with Vista. What a great idea. I dont have to login each time to see if mail arrived and concentrate in other work. Thanks a mill.. Link to comment Share on other sites More sharing options...
danield Posted January 3, 2008 Share Posted January 3, 2008 Works fine with Vista. What a great idea. I dont have to login each time to see if mail arrived and concentrate in other work.Thanks a mill.. How did you get it to work i get a runtime error . Link to comment Share on other sites More sharing options...
5wayshost Posted January 4, 2008 Share Posted January 4, 2008 i had a runtime error but quickly pasted into fields which you need to add. Saved the window and bingo, it works. Link to comment Share on other sites More sharing options...
rkm11 Posted January 7, 2008 Share Posted January 7, 2008 Same problem here, same fix. Link to comment Share on other sites More sharing options...
danield Posted January 8, 2008 Share Posted January 8, 2008 Same problem same fix. Thanks !! Update this program its awesome!! Thanks - Daniel Link to comment Share on other sites More sharing options...
ipglobe Posted January 13, 2008 Share Posted January 13, 2008 Runtime error 13 - Type mismatch. help Link to comment Share on other sites More sharing options...
urevised Posted January 13, 2008 Share Posted January 13, 2008 Please take a look here: http://forum.whmcs.com/showthread.php?t=8067 I have noticed the development for this application has stopped so i have started developing my own. Let me know your thoughts. Link to comment Share on other sites More sharing options...
Rob K Posted January 16, 2008 Share Posted January 16, 2008 I get 'Runtime error 13 - Type mismatch.' as soon as I run the app, I don't get the chance to enter any config info. Link to comment Share on other sites More sharing options...
5wayshost Posted January 31, 2008 Share Posted January 31, 2008 i had a runtime error but quickly pasted into fields which you need to add. Saved the window and bingo, it works. Its free and it works a treat! Link to comment Share on other sites More sharing options...
jdatwood Posted April 17, 2008 Share Posted April 17, 2008 Are there any alternatives to this app? Link to comment Share on other sites More sharing options...
urevised Posted May 31, 2008 Share Posted May 31, 2008 Yes there are. See my signatuure. Link to comment Share on other sites More sharing options...
Real Webspace Posted July 2, 2008 Share Posted July 2, 2008 Has any one had trouble since upgrading to 3.6.2? i get this error: Warning: main(ROOTDIR/includes/class.phpmailer.php) [function.main]: failed to open stream: No such file or directory in /home/------/public_html/billing/includes/functions.php on line 0 Warning: main(ROOTDIR/includes/class.phpmailer.php) [function.main]: failed to open stream: No such file or directory in /home/-------/public_html/billing/includes/functions.php on line 0 Fatal error: main() [function.require]: Failed opening required 'ROOTDIR/includes/class.phpmailer.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/-----/public_html/billing/includes/functions.php on line 0 Link to comment Share on other sites More sharing options...
andymcculloch Posted July 9, 2008 Share Posted July 9, 2008 I'm getting this error too after upgrading to 3.6.2. I found another bug report (http://forum.whmcs.com/showthread.php?t=12507) suggesting that there's an error in the class.phpmailer.php file supplied with 3.6.2, but even after changing this as suggested, i still get the same error. I've come to reply on this as part of my ticketing process, so a workaround or fix would be good to have! Link to comment Share on other sites More sharing options...
ultra1 Posted July 10, 2008 Share Posted July 10, 2008 If Itried changing the function.php for the 3.61 version and it works , but some other things like pdf sent by mail don`t work Link to comment Share on other sites More sharing options...
andymcculloch Posted July 10, 2008 Share Posted July 10, 2008 Thanks Ultra1, I'll give that a try. I can live without the PDF invoices for the moment. Link to comment Share on other sites More sharing options...
andymcculloch Posted July 10, 2008 Share Posted July 10, 2008 That sorted it for the moment, but I'm gonna need the invoices at some point... I guess we'll have to wait and see if this gets fixed, if not I'll have to find an alternative. Link to comment Share on other sites More sharing options...
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