piping ticket via email and departments is not working.

[brycekmartin]

So I have the cron job set up to pop from 4 different email addresses into their 4 corresponding departments. The emails get pop'ed but the tickets aren't getting created. I found a reference from a FAQ that said the admin can't send support tickets, so I sent them from a different email address for testing. It still didn't create them.

 

I see the emails in the accounts, the cron job runs, the emails disappear, the cron job logs that it found the email in each of the 4 accounts, but no tickets. I don't see any error log in my WHMCS directory where I have the app installed.

 

Anybody have any ideas?

 

Thanks

Bryce

[WHMCS John]

Please take a look at Utilities > Ticket Mail Import Log. Should shed some light on the situation.

[brycekmartin]

Well as I suspected, the ones I originally sent from the admin email were being rejected. But the next one had a problem because the email that I sent from was an "Unregistered Email Address". Now, I understand that it would reject support for the billing department and the support department for this because they are setup to only accept from registered users. But it actually lists the billing error 4 times (I have 4 departments) but doesn't show anything with support, abuse, or sales.

 

Any thoughts on that?

[brycekmartin]

On caveat... I sent the same email to all 4 addresses at once. I didn't split them into different emails. Once I split them I got the 2 tickets I should have gotten and see the rejection of the 2 that should reject.

 

Is this a bug or working by design? It seems that it somehow only takes the 1st email listed in the mail header and strips the rest as opposed to the email box it is POP'ing from....doesn't this open up the possibility of spoofing?

[kits]

I do have some problem with Ticket Importing using POP3 Import(),

 

I did created the Crons

/usr/bin/php5 -q ...../pipe/pop.php and set the be scheduled every 5 minutes

As my webserver required, i chmod "pop.php" to 711

 

How ever, the script did not pickup any result unless i click on test script button in my cpanel setting.

 

Any thoughts?