Domain suspension

[e2346437]

Hello,

I have a customer who I am billing $10 monthly, and the first payment she mailed in paid her up for the entire year.

 

We applied the payment to her first invoice, which now has a credit of $110.33 (-$110.33 in green when you look at the invoice) and the invoice status is PAID.

 

Despite this, the domain is being suspended every night when the cron job runs. I've unsuspended it every morning but would like to find out how to fix this.

 

Thanks,

Eric

[WHMCS John]

Check the Next Due date, it sounds like it's a date in the past, hence it is being suspended by the cron.

[e2346437]

Check the Next Due date, it sounds like it's a date in the past, hence it is being suspended by the cron.

 

John,

You were correct, it was set to 11/15/2010. I changed it to a random date in the future.

 

The next question is, what should the next date be set to? One year from the day the account was setup?

 

Why didn't the software recognize the credit and simply apply that?

 

Thanks,

Eric

[WHMCS John]

Yes it should be the date you next want the client to pay for the service, so a year from the setup date sounds sensible.

 

Please ensure you followed the documented procedure to apply the payment: http://wiki.whmcs.com/Transactions

If you did, I'd recommend opening a support ticket with the full details, WHMCS admin and phpmyamdin access and we can check things over for you.