Overdue Invoice Emails

[hostingtruth]

I'm just getting set up on WHMCS. I like how everything is working so far, except for one thing in particular.

 

I added a couple customers who have invoices that are already due (from 1 to 10 days). Since adding them, WHMCS has sent out overdue invoice notices three days in a row, which I feel is excessive and may risk ticking off my customers.

 

Under the automation settings, I am using the default settings: 1st reminder at 1 day past due, 2nd reminder at 7 days past due, and 3rd and final reminder at 14 days past due.

 

Thus, I am not sure why there would be some clients who have gotten three of these notices in a row when their invoice is only a few days late. I do not have the "Attempt Only Once" box checked. Does this mean it is attempting to charge the card (which hasn't even been entered) each day that it is overdue?

 

Please advise. Thank you.

 

Scott

[WHMCS John]

Are you definitely sure it's sending one of the Invoice Overdue Notices and not the Credit Card Payment Failed template?

If the invoice is set to use a credit card gateway it will be charged according to your automation settings regardless of whether a card is present or not - after all the client needs to be reminded to put a card on file if they haven't got one.

[hostingtruth]

Ah. No, it appears to be the "Invoice Payment Reminder" that is being sent, so I guess you are correct. It is sending these because there is no payment info on file.

 

Thanks for the clarification.

Edited November 24, 2010 by hostingtruth