Help Urgently Required!

[Domplo]

Hi all,

 

I am a complete newb when it comes to using WHMCS. I haven't used it for years, and I just re purchased a licence!

 

I have follows the installation instructions and have successfully installed WHMCS. I have configured the general settings, I have added the server and added products.

 

I am trying to import accounts using the inbuilt import feature, I get this message "No Accounts Found - Check Server Login Details if there should be some"

 

I checked the login details on the server page and everything there is correct. When I create an account on WHMCS and purchase a plan and mark the bill as paid etc, I have made the order as active instead of pending. I then check WHM and no account has been setup there.

 

The name of the package on my WHM, when I press edit package is "ranexusc_basic" and on WHMCS I have filled in all relevant details in pricing, details etc, and on the Module settings I used the model name "Cpanel" Server Group as "None" and filled the WHM package name in as "ranexusc_basic" exactly as it is in WHM.

 

Now i've browsed around and couldn't see anything on this? Maybe I am just missing something simple?(hopefully!!) It has been a long day, after all!

 

Sorry for the wall of text, I'm not the best and describing problems!

 

Thanks in advance,

 

Matt

Edited November 17, 2010 by Domplo

[mylove4life]

Best thing to do is ask support to take a look at it.

[Domplo]

Okay no problem, thanks a lot

[WHMCS John]

Check Utilities > Activity Log for any error messages at the time of ordering.