madcow774 Posted November 10, 2010 Share Posted November 10, 2010 I just recently upgraded to 4.3.1 & had multiple accounts get suspended today. Here is an example of what happened. 1 - Invoice generated for client Invoice Date 09/25/2010 Due Date 10/02/2010 2 - Ran attempt payment on 9/28 & the invoice is now marked as PAID 3 - Today, the client gets suspended & in the email message, it says: Due Date: 10/02/2010 Suspension Reason: Overdue on Payment This happened to about a half dozen clients. What am I doing wrong? 0 Quote Link to comment Share on other sites More sharing options...
madcow774 Posted November 10, 2010 Author Share Posted November 10, 2010 Also, there is the latest invoice from Invoice Date 10/26/2010 Due Date 11/02/2010 Paid 10/29 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 11, 2010 WHMCS Support Manager Share Posted November 11, 2010 Check the product's Next Due Date as the automated suspension/terminate is based on that. It'll be set to a date in the past hence why WHMCS is trying to suspend it. 0 Quote Link to comment Share on other sites More sharing options...
madcow774 Posted November 11, 2010 Author Share Posted November 11, 2010 I gathered that from the forums. However, I am puzzled as to why this happens to begin with? Doesn't the Next Due Date get updated when the invoice is paid? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 12, 2010 WHMCS Support Manager Share Posted November 12, 2010 Yes it should do, so suggests an error occurred. If you'd like us to investigate further please open a support ticket with your admin login details, phpmyadmin access and the invoice numbers in question. 0 Quote Link to comment Share on other sites More sharing options...
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