Support Ticketing question

[A320guy]

Can the ticketing system in WHMCS be used to track internal company tickets?

 

For example, I have 3 tech employees. I would like to assign my employees tickets to complete technical tasks in the data center.

 

Customers would never see these tickets, only company employees. Also, employees need the capability to assign the ticket to other techs.

 

Thanks

[WHMCS John]

To achieve this you'd need to create a client account for each member of staff, then you could assign tickets to them.

[A320guy]

I was thinking the same thing, makes sense.

[kopacko]

Is there anything that can be done in an update release to allow internal tickets?

 

This is kind of key to my setup.