Improper Account Suspension

[FiremanBear]

I just had a customer account suspended improperly.

 

Invoice was created on 10/24, due on 11/23 for $9 ..

Was suspended 7 days after creation date and not due date!

 

I HAD the automated settings configured to suspend 7 days after due date, but until this issue is resolved, I am not automatically suspending any accounts. Had I not been sitting at the computer when the cron jobs ran, this account could have been suspended for hours unjustly. Here are the setting I have:

 

Automatic Module Functions

Enable Suspension [X] Tick this box to enable automatic suspension

Suspend Days [7] Enter the number of days after the due payment date you want to wait before suspending the account

Enable Unsuspension [X] Tick this box to enable automatic unsuspension on payment

 

I knew to look into this suspension because this customer has never been late in a payment in the past.

 

Am I missing something?

[FiremanBear]

Forgot to mention .. I am on version 4.3.1

[WHMCS John]

Check the product's Next Due Date as suspension/terminate is based on this.

[FiremanBear]

ok .. Matt (Staff) [Ticket #623924] doesn't seem to think anything is wrong .. let me lay out he facts:

 

01> [Most Important] Client has never been late with a payment to date

02> Due date at time of suspension was11/23

03> System configured to generate invoice 30 days in advance of due date with a 15 day reminder.

04> Invoice generated on 10/24 @ Midnight (When the cron ran) Shows the correct due date

05> Account suspended on 10/30 @ Midnight (When the cron ran) Suspension Email does NOT show the correct due date

06> I happened to be sitting at the computer when the CC copy of the suspension email arrived in my inbox.

07> I reactivated the account because it was not overdue, and disabled automatic suspension until this is resolved.

08> I apologized to my client via email.

09> Client paid invoice

10> System now shows the next due date of 12/23 which is correct.

 

And Matt still insists that nothing is wrong.

 

Like I said to him .. I am not the sharpest pencil in the box, but I am not a dumba$$ either .. I have been in I.T. for 20 years. I know my way around a computer. It just does not logically compute.

 

If it is a setting I have then fine, I can accept that .. but show me the setting so I can fix it! I just picked up a major governmental client and cannot afford to have this happen to that account.

 

I like WHMCS, I think it is a very good product, but right now I am seriously considering looking at other options strictly based on the support level I am receiving.