No Hosting Account Welcome Email

[Austdata]

Does anyone know why my "Hosting Account Welcome Email" doesn't show up in the client area pull-down or get sent out when a new customer signs up?

 

It is selected on all the the shared hosting products.

[WHMCS John]

It won't be listed on the client's summary tab, but it should show in the Send Message dropdown at the bottom of the products/services tab.

 

Can you send it manually? If so this suggests the account isn't being provisioned on the server so you'll need to check Utilities > Activity Log for the error.

[Austdata]

I just realised i hadn't mentioned my WHMCS is a touch out of date. It's Version: 4.0.1

 

It won't be listed on the client's summary tab

 

Is that on the "Clients Profile" page, just under "Delete Clients Account" marked: "Send Mail"? I would have thought that was a good place for it to be recent when clients ask.

 

but it should show in the Send Message dropdown at the bottom of the products/services tab.

 

I don't have a Send Message drop down on the products/services tab (thought it may be my version). After checking the WHMCS demo, I couldn't see it there either. Is that under the Set Up tab or the Client tab?

 

Can you send it manually? If so this suggests the account isn't being provisioned on the server so you'll need to check Utilities > Activity Log for the error.

 

Is that manually from the Client Profile area?

[WHMCS John]

Is that on the "Clients Profile" page, just under "Delete Clients Account" marked: "Send Mail"? I would have thought that was a good place for it to be recent when clients ask.

No, it's under the products/services tab. It makes sense to have it there as the product welcome email relates to the specific product. The Send Mail dropdown on the summary tab is used to send more general emails.

 

The dropdown is definitely present in the demo:

[Austdata]

Ah!! Thanks for that John and thanks for going above and beyond the call.

 

I called up our own business account and the correct welcome email was listed there. The Send Message worked and the correct email arrived.

 

I'll check if it is missing in any of the client accounts but I suspect that much is a good sign.

 

Cheers, Mike

Edited October 29, 2010 by Austdata
Pressed Send Too Soon

[Austdata]

I'll check if it is missing in any of the client accounts but I suspect that much is a good sign.

 

Checked a number of the clients and they all had the "Hosting Account Welcome Email". Sent one to the email in the client's account. Don't know if it's important but I changed the email address in both Profile and Contact.

 

However, I cannot see any problems with the settings.

[WHMCS John]

So that eliminates any kind of syntax error in the email preventing it from being sent. Was the account provisioned on the server correctly?

[Austdata]

Was the account provisioned on the server correctly?

 

Sorry about taking so long to get back John, I didn't get the usual email notification. Don't know why but it happens occasionally on another forum too.

 

No, the account wasn't created correctly on the server. Is that the cause?

[WHMCS John]

If it wasn't provisioned then the welcome email wouldn't be sent. Check Utilities > Activity Log at the time of ordering for the error.

[Austdata]

Nothing in the log jumps out at me.

 

I think everything at 27/10/2010 22:38 is automated or triggered by my accepting the order.

At 27/10/2010 22:58 I started answering the clients questions about order and doing the missing parts.

The client is a web designer and somewhat competent with cPanel and WHMCS from a clients point of view.

 

The Welcome noted below is not the one I'm concerned about but I suspect you are already aware of that.

 

27/10/2010 22:58  Email Sent to Felix The Cat ([Ticket ID: NNNNNN] Re: Customer Invoice)	austdata
27/10/2010 22:49  Email Sent to Felix The Cat ([Ticket ID: NNNNNN] Re: Customer Invoice)	System
27/10/2010 22:38  Order ID NNN Passed Fraud Check									System
27/10/2010 22:38  Order ID NNN Fraud Check Initiated									System
27/10/2010 22:38  Email Sent to Felix The Cat (Order Confirmation)						System
27/10/2010 22:38  Email Sent to Felix The Cat (Customer Invoice)						System
27/10/2010 22:38  Created Invoice - Invoice ID: NNNNN								System
27/10/2010 22:38  New Order Placed - Order ID: NNN - User ID: NNN						System
27/10/2010 22:38  Email Sent to Felix The Cat (Welcome)								System
27/10/2010 22:38  Created Client Felix The Cat - User ID: NNN							System

 

Cheers,

 

Mike

[WHMCS John]

27/10/2010 22:38 would usually be the client themselves (you didn't include the username column, so can't say for certain).

 

No automation has been triggered, because the client hasn't yet paid the invoice. Automation is usually triggered when the invoice has been paid, unless you've selected a different automation setting under Setup > Products/Services > Edit > Module Settings.

[Austdata]

I had a look under Set up > Products/Services > Edit > Module Settings.but it looks okay to me. I attached a screen dump. So if there is anything that looks wrong it may show.