mahdoum Posted October 17, 2010 Share Posted October 17, 2010 Hello, I've got two issues I'd like to sort out. 1. I have created a new support department, (abuse@xyz.com). When a user emails abuse@xyz.com, WHMCS sends the auto-reply but does not list the email under support tickets. Could not figure out why this is happening! 2. When WHMCS auto-replies the "name" of the email is Company Name Support department, e.g. XYZ Abuse. Where do I set what XYZ (wrt to emails) is (WHMCS asks for company name in different places) and is there a way to have a different "name" for each department, rather then the automatic one given by WHMCS. Help appreciated 0 Quote Link to comment Share on other sites More sharing options...
mahdoum Posted October 18, 2010 Author Share Posted October 18, 2010 (edited) Update: Just went into phpmyadmin and found the missing tickets in tbltickets, but they aren't in Support > Support Tickets. But Admin home shows there are 5 tickets awaiting reply (the 5 missing tickets). Still investigating... Edited October 18, 2010 by mahdoum 0 Quote Link to comment Share on other sites More sharing options...
mahdoum Posted October 18, 2010 Author Share Posted October 18, 2010 Update 2: Turns out you have to assign the department to a user before tickets will be shown. My bad... Anyone know the answer to number 2 (above)? 0 Quote Link to comment Share on other sites More sharing options...
Austdata Posted October 18, 2010 Share Posted October 18, 2010 I'm not sure I understand your question but you can create support departments set-up => Support Departments =>Add New Department. In your case, one of them should be abuse or similar. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 18, 2010 WHMCS Support Manager Share Posted October 18, 2010 2. I'm afraid not, it uses the company name from Setup > General Settings. 0 Quote Link to comment Share on other sites More sharing options...
mahdoum Posted October 19, 2010 Author Share Posted October 19, 2010 2. I'm afraid not, it uses the company name from Setup > General Settings. I would like to manually "hack" this. Is this possible? Can you point me to the file(s) I would need to look at to try to change the send from name when sending emails? 0 Quote Link to comment Share on other sites More sharing options...
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