craigedmonds Posted September 21, 2010 Share Posted September 21, 2010 I am wondering if its possible that when creating a predefined ticket reply, is it possible to insert the clients name in the reply? For example, on the email templates you can define {$client_first_name}. It would be handy to also predefine the ticket subject too when creating a new ticket by being able to insert certain merge fields. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 21, 2010 WHMCS Support Manager Share Posted September 21, 2010 I'm afraid merge fields can't be used in ticket replies themselves, this is for the same reason you can't HTML to format your message and there isn't a rich text editor for ticket replies; it would prevent you from sending code snippets to your clients. 0 Quote Link to comment Share on other sites More sharing options...
craigedmonds Posted September 21, 2010 Author Share Posted September 21, 2010 I'm afraid merge fields can't be used in ticket replies themselves, this is for the same reason you can't HTML to format your message and there isn't a rich text editor for ticket replies; it would prevent you from sending code snippets to your clients. I can understand the html bit, but surely its possible to mail merge customer fields into a text email? (rhetorical question). 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 21, 2010 WHMCS Support Manager Share Posted September 21, 2010 Curler braces that the merge fields use are also used for css code {}, so if you wanted to help a customer debug part of their css, it would cause problems. 0 Quote Link to comment Share on other sites More sharing options...
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