prevent automatic account cancellation if client still has outstanding invoices

[easyhosting]

Hi All

 

I would like to know is their a way to stop an automatic account cancellation request being carried out if a client has outstanding invoices on his account.

[GGWH-James]

Hi All

 

I would like to know is their a way to stop an automatic account cancellation request being carried out if a client has outstanding invoices on his account.

Offhand, the only option I can think of for that would be to uncheck Setup -> Automation Settings -> Miscellaneous -> Cancellation Requests. However, that's a global option which would affect all cancellations.

[marshalm]

You could modify the clientareaproductdetails.tpl template to disable the cancellation button if balance is due.

 

We change the following code:

 

    {if $showcancelbutton && ($status eq $LANG.clientareaactive OR $status eq $LANG.clientareasuspended)}<td align="center">
     <input type="button" value="{$LANG.clientareacancelrequestbutton}" onclick="window.location='clientarea.php?action=cancel&id={$id}'" class="button" />
     </td>{/if}

 

to:

 

    {if $showcancelbutton && ($status eq $LANG.clientareaactive OR $status eq $LANG.clientareasuspended)}
       {if $clientsstats.numdueinvoices > 0}
               <td align="center"><input type="button" value="{$LANG.clientareacancelrequestbutton} - Due Invoices" onclick="window.location='clientarea.php?action=cancel&id={$id}'" class="button" disabled /></td>
       {else}
               <td align="center"><input type="button" value="{$LANG.clientareacancelrequestbutton}" onclick="window.location='clientarea.php?action=cancel&id={$id}'" class="button" /></td>
       {/if}
   {/if}

Edited October 29, 2010 by marshalm
typo in code

[Lawrence]

You could modify the clientareaproductdetails.tpl template to disable the cancellation button if balance is due.

 

We change the following code:

 

    {if $showcancelbutton && ($status eq $LANG.clientareaactive OR $status eq $LANG.clientareasuspended)}<td align="center">
     <input type="button" value="{$LANG.clientareacancelrequestbutton}" onclick="window.location='clientarea.php?action=cancel&id={$id}'" class="button" />
     </td>{/if}

 

to:

 

    {if $showcancelbutton && ($status eq $LANG.clientareaactive OR $status eq $LANG.clientareasuspended)}
       {if $clientsstats.numdueinvoices > 0}
               <td align="center"><input type="button" value="{$LANG.clientareacancelrequestbutton} - Due Invoices" onclick="window.location='clientarea.php?action=cancel&id={$id}'" class="button" disabled /></td>
       {else}
               <td align="center"><input type="button" value="{$LANG.clientareacancelrequestbutton}" onclick="window.location='clientarea.php?action=cancel&id={$id}'" class="button" /></td>
       {/if}
   {/if}

 

The problem with that is that it could easily be bypassed by a client who is familiar with how WHMCS works. A proper solution would be a setting in WHMCS itself that says something like "Prevent cancellation of accounts that have outstanding invoices".

[ahobach]

This would be very handy! We have thousands of customers and trying to track down $6.99 or $25.00 is a pain. It would be nice if they would be notified before cancellation.