dswp Posted September 14, 2010 Share Posted September 14, 2010 Can we run escalations/cron jobs to remind US of old tickets without sending an email to the client? Also - is there a better editor for support tickets in a contribution/module anywhere? Thank you! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 15, 2010 WHMCS Support Manager Share Posted September 15, 2010 1. Yes absolutely, you don't have to add a reply to be sent to clients. 2. Not that I'm aware of. A WYSIWYG editor would cause problems with support tickets, it's deliberately kept simple so you and your clients can exchange code snippets without it getting confused in rich text formatting. 0 Quote Link to comment Share on other sites More sharing options...
dswp Posted September 15, 2010 Author Share Posted September 15, 2010 1. Yes absolutely, you don't have to add a reply to be sent to clients. 2. Not that I'm aware of. A WYSIWYG editor would cause problems with support tickets, it's deliberately kept simple so you and your clients can exchange code snippets without it getting confused in rich text formatting. So leaving the "Add Reply" box blank should NOT send a message to the client? (It was blank - but I'll check again make sure there are no spaces or something). 0 Quote Link to comment Share on other sites More sharing options...
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