Client Change from Monthly to Quarterly, Clear Due Invoices after date

[KevinR]

Hello, I have it where a service is suspended after 5 days, but not terminated for 90 days.

 

If someone with a suspended service waits 2 months(or one month and one day), then pays, it pays the old invoice and unsuspends their account, but immediately charges them for another invoice.

Is there something I have configured wrong, or is it possible to even do this?

 

Is there a way to let customers change their billing cycle, such as from Monthly to Quarterly?

I can understand there might be some complications from moving Quarterly to Monthly.

[WHMCS John]

That's expected behaviour; the invoice the client failed to pay for 2 months covers a specific period, as WHMCS requires payment in advance it therefore generated an invoice to cover the upcoming period.

 

Customers cannot change their billing cycle and remain on the same package, an admin would need to do that.

[KevinR]

Thanks John, is there a way to set a "expire invoice due" option? 7 day, suspension happens on the service, and then the invoice is paid for a month later, it would change the due date to 1 month from that date(if using monthly).

Lot of customers get an invoice due, then the service terminates, then they never want to buy a new service as they see that unpaid invoice from a service they no longer have.

[WHMCS John]

There isn't a way to do that, it'd need to be handled manually by your staff.