cuantica Posted August 18, 2010 Share Posted August 18, 2010 (edited) Hello, for any reason WHMCS sends separate invoices for domain and hosting even when both services had the same due date. How can I set it up to include both services in only one invoice? Edited August 18, 2010 by cuantica 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 18, 2010 WHMCS Support Manager Share Posted August 18, 2010 As long as the Next Due Date and payment gateway are the same renewal invoices will autoamtically be merged into the same invoice. 0 Quote Link to comment Share on other sites More sharing options...
cuantica Posted August 18, 2010 Author Share Posted August 18, 2010 Hello John, as I said it is not working that way for any reason it is not being merged and 2 invoices are generated 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted August 18, 2010 Share Posted August 18, 2010 Have you made sure that the "Invoice Generation" and "Domain Invoice Generation" settings are the same? Settings > Automation Settings > Billing Settings 0 Quote Link to comment Share on other sites More sharing options...
cuantica Posted August 18, 2010 Author Share Posted August 18, 2010 yes, atached are my settings. I can´t understand the reason to have 2 separate invoices nothing in the settings seems to cause that. 0 Quote Link to comment Share on other sites More sharing options...
cuantica Posted August 18, 2010 Author Share Posted August 18, 2010 here they are WHMCS - Automation Settings.zip 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 18, 2010 WHMCS Support Manager Share Posted August 18, 2010 Please open a support ticket with your admin login details and the client in question so we can investigate this further. 0 Quote Link to comment Share on other sites More sharing options...
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