auto charging stored credit cards is not working

[eliteqs]

hi have setup the system, and setup several clients.

i was hoping the system would auto charge people, but it does not seem to be doing so.

 

i setup some hosting packages. and set them up for recurring services, thinking it would auto recharge.

 

but it is not doing it.

 

is there a certain option, which needs to be activated?

 

 

what i see is this in one example:

Silver Package - sample.com $30.00 USD Monthly

signup date 07/07/2010

 

next due date 08/07/2010

 

 

it shows and did successfully charge the client $30 on 7/7/2010

however on 8/7/2010, it did not charge the client again.

[WHMCS John]

Which payment gateway are you using?

Has the renewal invoice been generated?

Please check Utilities > Activity Log, do you see an entry marked "Cron Job: Completed" every day?

[eliteqs]

i am using the eprocessing gateway.

 

i looked where you mentioned, and there is not CRON JOB, COMPLETED.

i will look into why the crob job is probably not running.

which would explain the issue.

 

thank you

[eliteqs]

well, i looked on my hosting control panel, in the cron jobs, and it looks as though it is running.

i even tried running it manually, but opening the web browser and entering the url.

 

example: http://www.mydomain.com/billing/billing.php

it was a blank white page.

 

i then checks the activity log, and again i dont see anything in the lines of "cron job completed"

 

what does this mean?

how i can i proceed.

please contact me by email if possible eliteqs at yahoo.com

[eliteqs]

i figured it out. i added the correct cron job, which is http://www.mydomain.com/billing/admin/cron.php