Invoice Reminder Email Failure

[BobC]

I have the Automation Settings >> Billing Settings >> Invoice Unpaid Reminder set to 1 so that a reminder email should be sent 1 day prior to the due date. It is not doing it. Instead, my customer received an overdue email (which is fine) but never received the reminder:

 

07/27/2010 12:15 First Invoice Overdue Notice

07/06/2010 12:15 Customer Invoice

 

The invoice was due on 07/26/2010 so a reminder should have been sent on 07/25/2010. Is this area broken? As a matter of fact, I have another customer who always waits until the due date each month to make his payment and he has also NEVER received a reminder the day before.

 

Bob

[WHMCS John]

This could potentially indicate invalid syntax in the email template. Did you make any customisations?

Please copy the email template source code and we'll take a look.

[BobC]

This could potentially indicate invalid syntax in the email template. Did you make any customisations?

Please copy the email template source code and we'll take a look.

 

The only change I made to the template is the font. Here are the contents:

 

 

Dear {$client_name},

 

This is a billing reminder that your invoice no. {$invoice_num} which was generated on {$invoice_date_created} is due on {$invoice_date_due}.

 

Your payment method is: {$invoice_payment_method)

Invoice Number: {$invoice_num}

Amount Due: {$invoice_total}

Due Date: {$invoice_date_due}

 

You can login to your client area to view and pay the invoice at {$invoice_link}.

 

{$signature}

[WHMCS John]

Please disable the rich text editor and paste the source code.

[BobC]

Please disable the rich text editor and paste the source code.

 

Okay, here it is:

 

<p><span style="font-size: small; font-family: arial,helvetica,sans-serif;"> Dear {$client_name}, </span></p>

<p><span style="font-size: small; font-family: arial,helvetica,sans-serif;"> This is a billing reminder that your invoice no. {$invoice_num} which was generated on {$invoice_date_created} is due on {$invoice_date_due}. </span></p>

<p><span style="font-size: small; font-family: courier new,courier;"> Your payment method is: {$invoice_payment_method)<br />        Invoice Number: {$invoice_num}<br />            Amount Due: {$invoice_total}<br />              Due Date: {$invoice_date_due} </span></p>

<p><span style="font-size: small; font-family: arial,helvetica,sans-serif;"><span style="font-family: courier new,courier;"> </span>You can login to your client area to view and pay the invoice at {$invoice_link}. </span></p>

<p><span style="font-size: small; font-family: arial,helvetica,sans-serif;"> {$signature} </span></p>

[WHMCS John]

That all appears normal, please open a support ticket with your admin login details and a client we can use for testing purposes to investigate further.