daniel.cole Posted July 23, 2010 Share Posted July 23, 2010 Hello All, We have a number of support departments set up (support, pre-sales, accounts, enquiries). Customers can send emails to the relevant email address and the system will create support tickets. However in the admin page in WHMCS, it will only show up tickets created for the support or pre-sales... Customers that send emails to accounts or enquiries get and email back stating that a ticket has been created (and they can see the ticket and update the ticket in the client area) but we cant see it in the admin area. Additionally, if we go to Support -> Support Tickets and click on Search/Filter, under 'Department' it only lists Pre-Sales and Support... Any ideas...? Thanks, Daniel 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 23, 2010 WHMCS Support Manager Share Posted July 23, 2010 Ensure you have assigned your staff to those departments (Setup > Administrators > Edit). 0 Quote Link to comment Share on other sites More sharing options...
daniel.cole Posted July 23, 2010 Author Share Posted July 23, 2010 Thanks John - that solved it 0 Quote Link to comment Share on other sites More sharing options...
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